topic Re: No phone working. How to contact EE with fault. Does anyone have a email in Broadband & Landline

No phone working. How to contact EE with fault. Does anyone have a email

Dee561 — Sat, 22 Jun 2024 18:07:31 GMT

Can anyone help. My landline is my lifeline. Yesterday it was crackling and today no line. I have emergency mobile but for some reason I am unable to make a call on that. I reported fault yesterday but now it is of no use. As a disabled user I am panicking about being cut off from the outside world and would like to contact them by email. I find it difficult to accept that there is no email address

can anyone please help

thanks Dee

Re: No phone working. How to contact EE with fault. Does anyone have a email

XRaySpeX — Sat, 22 Jun 2024 18:26:05 GMT

EE provide no email contact.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: No phone working. How to contact EE with fault. Does anyone have a email

Mustrum — Sat, 22 Jun 2024 18:19:00 GMT

@Dee561 from the Help pages, these are the ways to contact EE:

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

To make a text relay call using the Relay UK service, dial 18001 in front of the following number:

07953 966 150

Re: No phone working. How to contact EE with fault. Does anyone have a email

JimM11 — Sat, 22 Jun 2024 18:58:50 GMT

@Dee561 If your broadband is working, may be look to see if your mobile support's wi-fi calling, that will give you another option if your landline goes down!