topic Difference between FF Essentials and All Inclusive in Broadband & Landline

Difference between FF Essentials and All Inclusive

tsfmbarr — Fri, 21 Jun 2024 16:02:23 GMT

Hi,

when I signed up in Jan I was on the full fibre gigabit all rounder package at £44.99. A few weeks later I was told by a cust service person that I had been sold the wrong package and was moved to the full fibre gigabit essentials. I was also told this this would save me a few £ per month and include an 12 month x-box pass.. I have an on going case with EE re linking my accounts but now that I am able to look at this properly, I was charged £46.99 which included a £5 discount before the price rises end of March.

As I can't see anything on the EE site about the all rounder package, does anyone know what the difference between these packages may be (except for the x-box pass)?

Re: Difference between FF Essentials and All Inclusive

JimM11 — Fri, 21 Jun 2024 17:15:54 GMT

@tsfmbarr Plan information link you requested.

https://ee.co.uk/content/dam/help/terms-and-conditions/broadband/plans/ee-essentials-all-rounder-and-full-works-broadband-plans.pdf

Re: Difference between FF Essentials and All Inclusive

tsfmbarr — Sat, 22 Jun 2024 14:46:44 GMT

Thanks.

There does not seem to be much difference between the essentials and all rounder package.

However EE have now resolved the issue to my satisfaction.

Re: Difference between FF Essentials and All Inclusive

XRaySpeX — Sat, 22 Jun 2024 16:00:06 GMT

Really just the router you get.