topic Re: trying to connect my router straight to ont box have a asus rog gt-b98 in Broadband & Landline

trying to connect my router straight to ont box have a asus rog gt-b98

elflash69 — Thu, 20 Jun 2024 09:28:17 GMT

hi can anyone help me i have a 2 .5gb ethernet with a 1.8gb ee busiest but when i go to my asus rog rapture and then wan to ont box i am only getting 950mb am i doing something wrong any help would be great running a pc with 2.5gb ethernet and a asus rog rapture GT-BE98 THANKS

Re: trying to connect my router straight to ont box have a asus rog gt-b98

JimM11 — Thu, 20 Jun 2024 10:01:28 GMT

@elflash69 What is the model of your ONT from OR? What is the colour of the ethernet port on the ONT? Has it been upgrade when your service went to EE highest speed? Have you ever got higher than 1Gb/s at anytime? See this OP post below link.

Solved: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package - Page 2 - The EE Community

Re: trying to connect my router straight to ont box have a asus rog gt-b98

elflash69 — Thu, 20 Jun 2024 10:00:08 GMT

router stays on red when connecting to wan to ont ee buisiest 950mb should be 1.6gb also using 2.5gb ethernet via pc with cat 8

Re: trying to connect my router straight to ont box have a asus rog gt-b98

elflash69 — Thu, 20 Jun 2024 10:03:14 GMT

its red yes it has been upfraded because i can get 1.6gb wifi

its a GPON NOKIA

Re: trying to connect my router straight to ont box have a asus rog gt-b98

elflash69 — Thu, 20 Jun 2024 10:05:37 GMT

I should say also am using a usb to ethernet c adaptor ugreen i go to control panel on pc and can see 2500mb link speed

Re: trying to connect my router straight to ont box have a asus rog gt-b98

Mustrum — Thu, 20 Jun 2024 10:10:08 GMT

@elflash69 which port are you using to connect to the ONT, the 10Gb or 2.5Gb?

Are you using Cat6 or better cables?

Are you getting internet access?

Re: trying to connect my router straight to ont box have a asus rog gt-b98

JimM11 — Thu, 20 Jun 2024 10:11:22 GMT

@elflash69 You need to check the NIC settings of the device connected for ethernet to see its on 2.5Gb setting.

Re: trying to connect my router straight to ont box have a asus rog gt-b98

elflash69 — Thu, 20 Jun 2024 10:13:03 GMT

yes am using cat8 i have cat6 also the asus when i go from wan staight to ont box my last connection is red will not connect to internet

Re: trying to connect my router straight to ont box have a asus rog gt-b98

elflash69 — Thu, 20 Jun 2024 10:14:42 GMT

do i turn smart hub pus off

Re: trying to connect my router straight to ont box have a asus rog gt-b98

JimM11 — Thu, 20 Jun 2024 10:15:08 GMT

@elflash69 Your Asus router is not setup correctly.

Re: trying to connect my router straight to ont box have a asus rog gt-b98

elflash69 — Thu, 20 Jun 2024 10:15:23 GMT

10gb port

Re: trying to connect my router straight to ont box have a asus rog gt-b98

Mustrum — Thu, 20 Jun 2024 10:16:50 GMT

@elflash69 have you used the settings in the third party router setup?

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

Re: trying to connect my router straight to ont box have a asus rog gt-b98

Mustrum — Thu, 20 Jun 2024 10:18:41 GMT

@elflash69 If you are connecting direct from Asus to ONT there is no need for the EE Hub, not sure why are you even asking?

Re: trying to connect my router straight to ont box have a asus rog gt-b98

XRaySpeX — Thu, 20 Jun 2024 10:18:46 GMT

Why is the SH+ even on when you are connectiing your own router to ONT? Not that it should make any diff as the SH+ WAN is not connected to anything.

Re: trying to connect my router straight to ont box have a asus rog gt-b98

elflash69 — Thu, 20 Jun 2024 10:22:46 GMT

have also tryed 2.5gb is it supposed to be wan -to ont

Re: trying to connect my router straight to ont box have a asus rog gt-b98

elflash69 — Thu, 20 Jun 2024 10:28:32 GMT

so should i factory reset as i have had a look at nic setting it says 0-2500mb also is there a correct way to set it up as had it 3 days can only connect to 950mb and when i go from WAN to ONT The lightd are are all white ecept the last one which is red no connection thanks

Re: trying to connect my router straight to ont box have a asus rog gt-b98

XRaySpeX — Thu, 20 Jun 2024 10:29:04 GMT

Yes, router's WAN port to ONT. Have you set the router's WAN settings for the EE BB PPPoE Username & pwd as set out in that article that @Mustrum linked?

Re: trying to connect my router straight to ont box have a asus rog gt-b98

elflash69 — Thu, 20 Jun 2024 11:51:37 GMT

i have reset my rtouter connecting via pppoe ethernet to ONT all lights are white now i have just been on phone to ee somebody who did not know what they were talking about suggested the email i set it up too and the password of my router i told her thats wrong as i put my email and password am lost now is it a email address for my Username? and what type of password will it be

Re: trying to connect my router straight to ont box have a asus rog gt-b98

XRaySpeX — Thu, 20 Jun 2024 12:02:26 GMT

Yes, but it not your email addy but a "fake" 1:

Broadband username or login name:	bthomehub@btbroadband.com
Broadband password:	BT (or leave blank)

It's all in that article that @Mustrum linked.

If you haven't got this right that will certainly be the reason your router is not connecting & showing Red.

Re: trying to connect my router straight to ont box have a asus rog gt-b98

Mustrum — Thu, 20 Jun 2024 12:15:53 GMT

@elflash69 EE CS will not know much about a third party router, so not sure why you would be on the phone to them.

What is it you are now trying to do? If you have 3 white lights and a PPOE connection then you already have the the details for that.

The only other usernames and passwords you need will be for WiFi access to the router, and probably your email and a passord for access to an Asus account/App.