topic Re: Smart Hub Plus password length in Broadband & Landline

Smart Hub Plus password length

paul_edwin — Thu, 20 Jun 2024 09:09:48 GMT

I got my (second) Smart Hub Plus last week, and one of the first things I did was change the admin password, saving the new password in my password manager.

Slightly surprised when trying to log in to the hub manager this morning to discover that the password wasn't recognised… it seems that despite suggesting that the password can be up to 64 characters, the password field on the login form has a max length of 20 characters, so there was no way of entering the 30 character password.

Fortunately I could use the browser dev tools to remove the restriction on the field length, but I really shouldn't have to do that.

Re: Smart Hub Plus password length

XRaySpeX — Thu, 20 Jun 2024 09:15:58 GMT

8 - 63 chars. It tells you what conditions hold to have a secure pwd.

Re: Smart Hub Plus password length

XRaySpeX — Thu, 20 Jun 2024 09:36:59 GMT

I answered your original empty post by responding about the WiFi pwd.

It seems you are right about the length of the admin pwd.

Re: Smart Hub Plus password length

paul_edwin — Thu, 20 Jun 2024 09:41:29 GMT

I know it recommends 8-64 characters, but there's a limit on the field when you try to use it.

Re: Smart Hub Plus password length

David-M — Fri, 21 Jun 2024 14:05:27 GMT

Hi @paul_edwin,

Thanks for bringing this to our attention. We'll raise this with the necessary team for improvement.

Cheers

David

Re: Smart Hub Plus password length

Patient_Zer0 — Sat, 29 Jun 2024 18:11:51 GMT

Same issues here. I received my router earlier in the year and ended up resetting it as I'd set a strong password, but couldn't log in.

Re: Smart Hub Plus password length

paul_edwin — Mon, 01 Jul 2024 10:25:52 GMT

I got around the restriction by using the browser dev tools to remove the maxlength attribute from the <input> element, but you probably shouldn't mess around with that unless you know what you're doing. 🤓