topic Re: New Full Fibre - Not even close to “1.6gb” in Broadband & Landline

New Full Fibre - Not even close to “1.6gb”

Zerofks — Wed, 19 Jun 2024 16:14:26 GMT

Ok. I ordered the new EE full fibre “busiest home” package, it’s showing (and advertised) as speeds up to 1.6gb, and the EE app even shows “1.3gb (guaranteed) download speeds, well…….no!

mine just got installed and I’m getting the exact same speed I was getting using my 4G SIM card router (up to 70mbps) the highest it’s been is up to 177mbps then it drops again. I have been reading on some of these forums and apparently the router EE provide isn’t capable of speeds up to 1.3 or 1.6gb, so why even provide customers with it?! I’m massively disappointed with this, they expect customers to pay 69 quid a month for a speed my 4G router delivers??

I’ve done all usual checks, changing wifi channels etc nothing improves it so on that basis It’s either the router itself limiting the speed or the outside line (which apparently they check before install) although it’s a new fibre line that was put in.

For example, my Xbox is the only thing connected right now, im downloading a game update of 5GB which is showing as completing in 40 minutes, it’s only coming in around 155mbps (highest) and drops to roughly 40ish mbps. It should be much faster than this surely??

I don’t want to seem ungrateful but am I expecting to much? Or am I within my right to question this?

Re: New Full Fibre - Not even close to “1.6gb”

XRaySpeX — Wed, 19 Jun 2024 16:21:42 GMT

@Zerofks wrote:

apparently the router EE provide isn’t capable of speeds up to 1.3 or 1.6gb

It's true that Ethernet connections are limited to 1 Gig by the LAN ports but WiFi should be higher. How are you testing?

Anyway EE's given & guaranteed speeds are to the router itself, not speedtests at your devices.

Re: New Full Fibre - Not even close to “1.6gb”

Brugie58 — Wed, 19 Jun 2024 18:46:29 GMT

@Zerofks

Are you testing the speed on Wi-Fi, if yes your never going to get the 1.3/1.6Gb. Have you tested via ethernet ?. But bear in mind that you wont get more than 1Gb via the EE router as it only has 1Gb lan ports.

If you want to use the maximum speed, your going to need a proper router to do the job.

Best test it using an ethernet cable 1st, Wi-Fi can be very problematic, all depends on walls etc. Are the receiving devices capable of higher speeds as well

Re: New Full Fibre - Not even close to “1.6gb”

Chris_B — Wed, 19 Jun 2024 19:12:53 GMT

@Zerofks You might want to read THIS and THIS

Re: New Full Fibre - Not even close to “1.6gb”

GosforthUK — Thu, 20 Jun 2024 06:29:25 GMT

@Brugie58 not exactly...

When I got my 1.6 Gbps "Busiest Home Broadband" package, I was getting up to 1.4 Gbps ON WIFI with supplied /hence crap/ router from EE - obviously LAN was limited to 1Gbps due ports are only 1 Gbps - however, only if not contested with other devices and only one device connected...

However, this router is couple months nicely in the box, at storage under my bed 🙂 and with third party solution, I have now 1.6 Gbps backbone on LAN as well as WiFi, and occasionally at nights, getting up to 1.7 Gbps (product it's in fact 1.8 Gbps with guaranteed 1.3 Gbps to the provided EE router/ but normally up to 1.4=1.5 Gbps even at peak times /GAN with all ports deployed in the building, on limited - in progress of upgrading due another 2 buildings getting connected now - link to exchange/.

When OP mentoning absolutely low values, it is evident, as fault must be somewhere. Either his router/ONT is not correctly configured by EE, and limiting him on much lower speeds, or cables might have problem.

It will be very interesting to see, what EE app will show, as speed to the router, if that will be 1.3 Gbps plus, EE will assume, all is ok. If that will be lower, they will need to send OR engineer to investigate further, and if not solver up to certain time, customer will receive some mediocre compensation due not adhered to guaraneed speed.

Re: New Full Fibre - Not even close to “1.6gb”

GosforthUK — Thu, 20 Jun 2024 06:34:06 GMT

Not worth nothing, as provided EE router will not give OP any control about Channel wide, and other settings.

Originally my EE router decided, as 80 Mhz channel wide is sufficient, but over 24 hours, put self to 160 Mhz channel wide, across whole WiFi-I on 5Ghz channels, and subsequently, another 24 hours later, I found it on WiFi-II part of 5 Ghz, on channel 100 which pleased all my neighbours, whilst to do 160 Mhz on channel 42 was stupid a lot :)))

Other words, router utilize "smart" channels only, and moving randomly between channels, and even between 80 and 160 Mhz wide of it. Not acceptable for my user case, I want control of it in my own hands, not by very dumb router.

Re: New Full Fibre - Not even close to “1.6gb”

Brugie58 — Thu, 20 Jun 2024 17:42:42 GMT

Yes my EE router is still in the delivery package wrapped as delivered 😁

Personally I don't know what speed the EE router does on Wi-Fi, as I said it's still wrapped up.

Yes does sound there is a problem with @Zerofks , but without seeing the setup it can be difficult to nail down

Re: New Full Fibre - Not even close to “1.6gb”

RachT123 — Thu, 20 Jun 2024 19:02:35 GMT

155mbps (and even less) does seem low for an Xbox (Series X I guess at this point), even on WiFi!

On my phone (just done a speedtest from upstairs), I'm getting 450mbps on my phone on a 500mbps connection. So you should be getting more.

How far is the Xbox from the router?

Re: New Full Fibre - Not even close to “1.6gb”

Zerofks — Fri, 21 Jun 2024 11:25:07 GMT

I’m testing using an online speed tester, and EEs own speed test in the hub manager. I’m already shopping around for a better router. ASUS seem to have good ones with great reviews. I don’t understand how they can claim these speeds then give customers equipment that can’t even deliver it.

Re: New Full Fibre - Not even close to “1.6gb”

RachT123 — Fri, 21 Jun 2024 11:39:09 GMT

There’s certainly something affecting the speeds you are getting from the hub (I pay for 500mbps and get 450mbps on a mobile device upstairs)

Have you tried connecting a PC/laptop directly by Ethernet to check the speeds there? Is that normal? - you might not be able to get 1.6Gbps over WiFi on an Xbox but certainly should be able to get at least 500mbps

Where is the Xbox - how far away is it from the EE SH+?

Re: New Full Fibre - Not even close to “1.6gb”

Zerofks — Fri, 21 Jun 2024 15:52:27 GMT

I’ve done several speed tests and I’ve noticed a change on the EE app since I posted this question. The “speed guarantee” has vanished. It was showing yesterday that my guaranteed speed was “1.3GB”, today however I think I have a found a flaw.

ive done tests using google, and using EE’s own speed test. Google reported day one, I was only getting 370ish Mbps. Day two, google reported I was getting 520ish Mbps. Today, google reports the same speed and EE won’t show me the speed I’m getting, they instead show me a window saying “your broadband speed could be improved” claiming to text me if the problem persists. There is an issue somewhere because my speeds are to low, Fortnite (a game listed on the WiFi enhancer) was stuttering badly today, so bad I had to put it off. They should also point out that the game boost feature only applies to games on EE’s list, more marketing trickery I spotted.

They do say to give it 10 days while they test the line, I’m paying for 1.6GB so I want to see a massive improvement from 400Mbps! I’ve also bought a new router, the ASUS ROG Rapture GT-AX11000 Tri-Band Wi-Fi 6 Gaming Router, so I’m doing everything I can to make sure this isn’t anything my end causing this massive drop.

Re: New Full Fibre - Not even close to “1.6gb”

RachT123 — Fri, 21 Jun 2024 16:02:58 GMT

Hmm, interesting.

is there any device you can test hardwired? Or directly to the ONT? Details for that would be found here: https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

The other thing you can do to check for problems with the Fibre/ONT to your house is text Help to 66033

Re: New Full Fibre - Not even close to “1.6gb”

GosforthUK — Sun, 23 Jun 2024 07:52:19 GMT

This is speed test (Fast.com) from last night, on my Xiaomi 12T Pro phone (Wifi 6), and on THIRD PARTY TP-Link EAP670 (Wifi 6E access point) on Omada network, with 2.5 Gbps backhaul all over.

Ping it's slightly higher, but that's perfectly fine for WiFi results.

Time to time, my speed come as high as 1.8 Gbps, but that is rare occurence, whilst that maximum pure link possible, and other devices are taking their toll.

On hardwired computer, it comes as low as 3ms loaded and 2ms unloaded.

That said, it's entirely possible to have decent speed on "Busiest home broadband" a.k.a. 1.6 Gbps EE BB, just NOT with provided EE smart router plus.

Re: New Full Fibre - Not even close to “1.6gb”

RachT123 — Sun, 23 Jun 2024 16:14:55 GMT

Wow - that is impressive! Hopefully the ASUS router Zero is getting will be similar.

Re: New Full Fibre - Not even close to “1.6gb”

Brugie58 — Mon, 24 Jun 2024 17:33:19 GMT

@RachT123

And on a good day via Ethernet you can get

Via a Draytek V3912 router

Note - Openreach may be overprovisioning ( unofficially ) this service to achieve 1.8Gb

Re: New Full Fibre - Not even close to “1.6gb”

RachT123 — Mon, 24 Jun 2024 17:46:26 GMT

Wouldn't honestly be surprised if it is overprovisioned to try and consistently get 1.6Gbps (even my 500mbps gets 520mbps most of the time on Ethernet)

Re: New Full Fibre - Not even close to “1.6gb”

pcoventry8 — Fri, 10 Jan 2025 13:26:44 GMT

Sorry I know this is 7 months old but for anyone looking at this now Just for info. The router they supply with the 1.6Gbps service actually does produce 1.6Gbps as long as you have a 2.5Gbps Port or adapter.

I was installed yesterday - I am blown away with the right out of the box speed!

Re: New Full Fibre - Not even close to “1.6gb”

XRaySpeX — Fri, 10 Jan 2025 14:02:45 GMT

@pcoventry8 : The router they supply with the 1.6Gbps service being the Smart Hub Pro would help peeps id it.

Re: New Full Fibre - Not even close to “1.6gb”

attila90 — Wed, 15 Jan 2025 11:40:45 GMT

In my opinion, the way they sell and advertise the 1.6 Gbps package is misleading, as the equipment provided only supports 1 Gbps. To achieve those speeds over Wi-Fi, you’d essentially need to live on top of a mountain with no interference.

For those facing issues, as a network engineer, I recommend performing speed tests by connecting your PC directly to the PON port using an Ethernet cable. You can set up a PPPoE connection on your Windows PC for accurate results.

Re: New Full Fibre - Not even close to “1.6gb”

pcoventry8 — Thu, 16 Jan 2025 20:11:00 GMT

Does it? Odd I've got 1400 on my phone and over VPN 1290.. Both on WIFI.

I agree with the rest