topic Re: Unable to change engineer appointment via email link to EE website in Broadband & Landline

Unable to change engineer appointment via email link to EE website

AndyR154 — Wed, 19 Jun 2024 06:20:49 GMT

The email I have received from EE confirming an engineer appointment has a link to Cancel or Change the time. When I click on this it takes me to the EE website and once i am logged in I am unable to find the relevant option for this. I have used the search but not located this option. Do I need to call EE ?

Re: Unable to change engineer appointment via email link to EE website

JimM11 — Wed, 19 Jun 2024 06:39:24 GMT

@AndyR154 You would be better to call 8am onward to cancel or change.

Re: Unable to change engineer appointment via email link to EE website

JohnTrevelyan — Fri, 21 Jun 2024 10:17:56 GMT

Can you make the appointment for 27th to the afternoon. Regards. John.

Re: Unable to change engineer appointment via email link to EE website

JimM11 — Fri, 21 Jun 2024 11:06:41 GMT

@JohnTrevelyan You need to call EE CS to change your appointment, this forum does not have any details of you or your account, Customers like yourself.

Re: Unable to change engineer appointment via email link to EE website

Juliebea — Sat, 28 Sep 2024 16:29:23 GMT

Same here, annoying

Re: Unable to change engineer appointment via email link to EE website

JimM11 — Sat, 28 Sep 2024 16:41:46 GMT

@Juliebea Have you looked at the order on your account?

Re: Unable to change engineer appointment via email link to EE website

Juliebea — Sat, 28 Sep 2024 17:27:10 GMT

Yes I can’t see anything about an appointment so I called 150, I was told to download the BT App! I did but obviously don’t have an account so not getting anywhere?

Re: Unable to change engineer appointment via email link to EE website

JimM11 — Sat, 28 Sep 2024 17:34:45 GMT

@Juliebea Are you a BT Customer? And when is your appointment scheduled for?

Superfast 5G & 4G Phones, Tablets and Fibre Broadband | EE

Re: Unable to change engineer appointment via email link to EE website

Juliebea — Sat, 28 Sep 2024 18:02:44 GMT

I’m not a BT customer and don’t have an account so I don’t know why they told me to download the app I explained this to them. Booked appointment for the wrong week 7 Nov instead of 31 Oct

Re: Unable to change engineer appointment via email link to EE website

JimM11 — Sat, 28 Sep 2024 18:09:09 GMT

@Juliebea Link i sent you in the post, will take you to the EE home page, either very left home, or very right profile, sign in to your account, page should pop up with your details, goto orders, about and you should be able to follow, and change your date.

You want to get the EE home, work play app ios/android, and at version 5.46.0 i believe currently.

Re: Unable to change engineer appointment via email link to EE website

Juliebea — Sat, 28 Sep 2024 18:16:14 GMT

Thanks it has shown up this time but the appointments are no good in November. It took an hour to get through when I called earlier and they couldn’t change it to a week earlier when I’m not at work. Maybe time to move to a new provider.

Re: Unable to change engineer appointment via email link to EE website

JimM11 — Sat, 28 Sep 2024 19:34:43 GMT

@Juliebea Its your choice, no one has any idea about what is being done, and always harder to go for earlier than later in time.

Re: Unable to change engineer appointment via email link to EE website

Juliebea — Sun, 29 Sep 2024 15:04:15 GMT

Thanks for your help. I wish I did have a choice of being able to take the time off work but I don’t. These companies have the choice of offering more flexible times outside people’s working hours when they can be at home.

Re: Unable to change engineer appointment via email link to EE website

JimM11 — Sun, 29 Sep 2024 15:12:20 GMT

@Juliebea Your 100% correct, but you also need to know the dates that are suitable, once they are pencilled in it is easier to extend that date, but very very difficult to bring fwd, my own date is 5 weeks from the order, there is just no way to get the resources and it is not EE who are coming to do what is needed. Its not there job in doing so. You are going to find no matter who you choose dates to fit around your requirements, and there is always the potential of a job over run, were they just drop doing your instal and schedule it for the next day. How the industry works...

Re: Unable to change engineer appointment via email link to EE website

paulj71 — Sun, 02 Feb 2025 10:02:35 GMT

I’m having the same problem

Re: Unable to change engineer appointment via email link to EE website

JimM11 — Sun, 02 Feb 2025 10:12:07 GMT

@paulj71 If you are having the same problem then call EE CS and see what can be done. Link below to the information that you need.

Re: Unable to change engineer appointment via email link to EE website

Leanne_T — Sun, 02 Feb 2025 11:44:51 GMT

Hi @paulj71

Thanks for posting on the community.

If you need to change an engineer appointment, please give us a call as @JimM11 has advised and the team will be happy to help 🙂

Leanne.