topic Re: Cannot join wifi from macbook Pro 2012 in Broadband & Landline

Cannot join wifi from macbook Pro 2012

RainCloud — Sun, 16 Jun 2024 21:20:13 GMT

I had a BT Router for years and no issues connecting to my macbook Pro 2012. Either on Wifi or ethernet.
Just switched over to EE and with the new router, ethernet does not work and wifi does not connect. Just says an error with no reason. This is on Wifi 6 and wifi 5.

Any help please.

Re: Cannot join wifi from macbook Pro 2012

JimM11 — Sun, 16 Jun 2024 21:35:47 GMT

@RainCloud Do you have any device that is connected by both ethernet and wi-fi so we know if the router is working or not. Which router do you have, is this a new service as well as a change, when did you switch over activate? You can put the BT router back on it will work. Post back your answer.

Re: Cannot join wifi from macbook Pro 2012

RainCloud — Mon, 17 Jun 2024 11:46:39 GMT

I have my PC in ethernet and no issues
I have my PS5 on ethernet no issues
I have my Iphone on wifi no issues.

I have the new EE router because I changed from BT to EE on saturday and got the router in saturday.

But for my macbook pro from 2012, no network on ethernet.
No network on wifi either, just says error connecting.

If I use the EE hotspot, that connects, but the speed is less than 3mb download

Re: Cannot join wifi from macbook Pro 2012

JimM11 — Mon, 17 Jun 2024 12:37:36 GMT

@RainCloud Have you change any of the default settings on the router since you tried the connection for the mac book.

Would login 192.168.1.254 on your pc and have a look at the wifi WPA mode with regards to that, wpa2-personal would be the first setting to try see if that gets the mac wi-fi up. Save and possibly may request router reset. Ethernet connection is strange for a mac book, cannot remember if it has led status on the side of the macbook for its ethernet port, if so have a look, assume you have tried different cable and swapped ports at the router. You haven't fixed the IP on the mac ethernet for example.

Re: Cannot join wifi from macbook Pro 2012

XRaySpeX — Mon, 17 Jun 2024 15:39:14 GMT

Make sure WiFi Security Type is not WPA-WPA2-Personal or None. Apples don't like them.

Re: Cannot join wifi from macbook Pro 2012

RainCloud — Mon, 17 Jun 2024 16:44:50 GMT

Was set at WPA 3 personal. The only thing I originally changed was the wifi password and nothing else.
Wifi did not work, so I used ethernet and that never worked either.

WPA-WPA2 -Personal works.
WPA2-Personal does not work
WPA3 Personal transitional does not work
WPA3-Personal does not work

No connection to internet via ethernet. With no change to the mac or router. My Last BT router had no issues with Ethernet or Wifi.

Re: Cannot join wifi from macbook Pro 2012

JimM11 — Mon, 17 Jun 2024 17:39:17 GMT

@RainCloud So you now have wireless working on the mac, is that correct? And you know that the router port is working or not?

Re: Cannot join wifi from macbook Pro 2012

RainCloud — Mon, 17 Jun 2024 17:46:11 GMT

It works on wifi by downgrading the WPA
But no access via ethernet with any cable I used and they worked before with the BT router

Re: Cannot join wifi from macbook Pro 2012

JimM11 — Mon, 17 Jun 2024 17:51:47 GMT

@RainCloud Your macbook is 14 years old, WPA3 was not even invented at that time, so the macbook cannot handle the new protocol its a simple as that. You are NOT answering the question asked. DO YOU KNOW if the port is working on the router or not. Put the old router back on, you are not gaining anything unless you are on DV and the older router does not have a port.

Re: Cannot join wifi from macbook Pro 2012

RainCloud — Mon, 17 Jun 2024 18:16:26 GMT

Excuse me? What is with your attitude, I ask you that! What port on the router?
Oh yes put the old router back
Hey BT I need the old router back please because JimM11 says I need it back.

Now if you DO NOT answer my question on why the attitude. I will ask you again, YOU ARE NOT answering my question.

You demand an answer at times that is clear people are at work.
Excuse me boss, I need to go home and fix my router because someone demands an answer.

Re: Cannot join wifi from macbook Pro 2012

XRaySpeX — Mon, 17 Jun 2024 18:32:03 GMT

No one on this forum should expect answers immediately. You are free to answer at your convenience. It's what you post that matters, not when, & that alone should inform peeps of your info that they can consider.

I think @JimM11 is referring to the yellow Ethernet LAN ports on the back of the router but in another breath he is referring to the green Phone port.

Re: Cannot join wifi from macbook Pro 2012

RainCloud — Mon, 17 Jun 2024 18:40:28 GMT

Well he is also using CAPS and saying I am NOT aka SHOUTING giving the answer they want. When I HAVE not been home to CHECK if it works or NOT.

I called home and asked someone to change the wifi for me. Because I have NOT been HOME. They start using CAPS AND SHOUTING. Saying I HAVE NOT given the answer they are looking for. When I HAVE NOT been home to check.

Now if you think me using CAPS is wrong and I agree with you. No one said anything when JimM11 did it right!

Re: Cannot join wifi from macbook Pro 2012

JimM11 — Mon, 17 Jun 2024 18:49:00 GMT

@RainCloud Let me be the first to say sorry for the shouting, your post with the response makes it look like you are there, so i apologise for my misreading of the situation. When you are ready and if i can help further please let me know. HTH

Re: Cannot join wifi from macbook Pro 2012

RainCloud — Tue, 18 Jun 2024 16:46:56 GMT

Well seeing if I was in and have not checked, I ask how would I give a reply to something I have not checked?
Your question is "And you know that the router port is working or not?" You choose not to say what port or anything. Then demand I should give an answer to something I do not know. Seeing the port, could be the ethernet and that worked fine on the BT router. But then it is a router, it has LAN Ports vs WAN Port. I use the same LAN port as I did my PC with the same cable and that works. But when it comes to my laptop, nothing happens.

Also when I connect to wifi on my laptop, it says there is an error and asks for the pw for the wifi, repeats the error. Give it a few minutes and it reconnects on its own.

But then the EE wifi hotspot does not connect at all, to my laptop or my Iphone 12

Re: Cannot join wifi from macbook Pro 2012

JimM11 — Tue, 18 Jun 2024 17:18:03 GMT

@RainCloud When you say EE wifi hotspot do you just mean the wifi broadcast at your home? What is the current wpa mode set for on the router. Two settings i would try first is the wpa mode that you found to work and then the wireless mode probably at default Wi-Fi 6 Performance to wifi 5 compatible, save as you change the option, may ask you to reset.

Is it just apple devices with the issues, they are really fussy, daughters iphone 8 is on WPA2-Personal and when i had my older sky router that was how the macbook pro same as you have, but grand daughter now has it. Easier to change with your PC as it is connected. Will get back to the ethernet if you can get those devices stable on wireless.

Re: Cannot join wifi from macbook Pro 2012

RainCloud — Tue, 18 Jun 2024 17:37:57 GMT

When I am home the EE Wifi hotspot does not connect. But when I had BT it would connect no problem,
WPA is set to WPA-WPA 2, that is the only way my laptop would connect to the router (Non hotspot)
But with WPA-WPA 2, my iphone will not connect to it. Putting it to WPA 3 then my phone connects to it.

Wifi 5 no internet for hotspot
Wifi 6 no internet for hotspot
Wifi 5 or 6 with WPA 3, no internet for hotspot

Phone only connects to home wifi with WPA3.
I only have my Iphone and Macbook.

I tried a old ethernet cable on my macbook and that works ok. But the new one from BT does not work on my macbook.
As for EE hotspot, it connected to my macbook with no login, after asking for a login and not working.
But then does not work on my phone at all.

Never had any issues with BT for a decade, plug in and thats it.
EE all these issues.

Re: Cannot join wifi from macbook Pro 2012

XRaySpeX — Tue, 18 Jun 2024 17:55:18 GMT

What do you mean by "the EE WiFi hotspot"? Do you mean EE's BB router?

Re: Cannot join wifi from macbook Pro 2012

JimM11 — Tue, 18 Jun 2024 17:55:20 GMT

@RainCloud Think i am getting you now, the new EE Router has stopped the hotspot feature that the previous older BT router had, It no longer supports the feature, and i think that is what you had previous. Do you know what the specific model of the older BT router was? The replacement router that was sent does appear to be the EE Smarthub+ Model SH31B and all off its OOB settings are looking like they are not good for your apple, WPA3 is fine for the phone, but not sure if the macbook pro is up there, will surf and try to find.

Re: Cannot join wifi from macbook Pro 2012

JimM11 — Tue, 18 Jun 2024 17:57:44 GMT

@XRaySpeX Think it's about the old way that older BT hubs transmitted the separate sid that any BT user could join? My impression.

Re: Cannot join wifi from macbook Pro 2012

XRaySpeX — Tue, 18 Jun 2024 18:02:34 GMT

@JimM11 : The public EE WiFi? SH+ don't broadcast an EE WiFi SSID.