topic Re: Browsers extremely slow in Broadband & Landline

Browsers extremely slow

NavRitu — Mon, 17 Jun 2024 10:38:13 GMT

Recently upgraded from BT Full Fibre to EE 1 GB broadband; speeds at Hub are great still browsers are taking excruciatingly long to load any page. Tried clearing cache and cookies, no joys.

Any recommendations greatly appreciated

Best

Re: Browsers extremely slow

XRaySpeX — Mon, 17 Jun 2024 10:58:33 GMT

Is this wired or wireless?

Re: Browsers extremely slow

UkzVortex98 — Mon, 17 Jun 2024 11:11:03 GMT

Change DNS on Pc/Laptop or smart phone

Re: Browsers extremely slow

NavRitu — Mon, 17 Jun 2024 11:35:22 GMT

What should I change the DNS to please? Google 8.8.8.8?? Tried that too, no luck 😢

Re: Browsers extremely slow

NavRitu — Mon, 17 Jun 2024 11:36:01 GMT

Both Wired or Wireless 😢

Re: Browsers extremely slow

RachT123 — Mon, 17 Jun 2024 16:16:44 GMT

Same problem here with the SH+

Do you still have the SH2 (given you've gone from BT > EE) - it should be better than the current situation? Or have you had to return it?

Re: Browsers extremely slow

NavRitu — Mon, 17 Jun 2024 16:25:55 GMT

Returned the BT Smart Hub, it was working absolutely fine

Re: Browsers extremely slow

RachT123 — Mon, 17 Jun 2024 16:40:09 GMT

Consider getting another Smart Hub 2 (Plusnet Hub 2 would also be fine if that's cheaper) from eBay - I tried to get EE to send me one but they wouldn't (but you can try - say your SH was better than the SH+).

Alternatively a third party router (hopefully someone else will come along with some suggestions, but would look at TPLink and ASUS). It's quite simple to set up (done it on my laptop already for testing purposes) - if you choose this route, you'll need the PPPOE details from this page: https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

Re: Browsers extremely slow

Bert007 — Wed, 05 Feb 2025 17:06:38 GMT

Same problem. Speed measures OK ( 900 mbs full fibre ) on some speed tests, over 920 on seperate Asus router andd/l speeds for Playstation games or nvidia drivers on PC are great.

Webpages are SLOOOOW ... spinning the circle for 10 seconds or more and maybe not coming up at all. A X ( stop ) and refresh on tool bar and Voila! there they are , very fast!

Cat 8 Ethernet cable from PC to hb ( or router in trials ) , no VPN in use, using both BT ( or EE ) DNS and Google DNS as 2nd, no QOS set to throttle browsing speeds etc. Hub firewall on.

Latest firmware on Hub+.

EE tested my line when I complained and "found a problem" ( was a new12 month old BT full fibre line/ONT! ) and refused any more tests or to send an engineer just sent ANOTHER Hub! Even older than the one that came when I moved to EE !! Needed firmware update immediately!

Guessing something is holding up DNS request and/or response whether BT/EE DNS or Googles,

Any ideas?

Re: Browsers extremely slow

Mustrum — Wed, 05 Feb 2025 17:12:42 GMT

@Bert007 what about the ethernet card/convertor in your PC/Laptop? What is it, model and name?

Re: Browsers extremely slow

Bert007 — Thu, 06 Feb 2025 20:56:57 GMT

It is same / similar on several wired ,achines, Lenove laptop ( not checked what adaptor in that 0 and 3 ASUS motherboard based PC's . Including a Sabretooth 990FX and a Asus Prime x470 Pro

This PC - the Sabretooth m/b has adaptor Name [00000009] Realtek PCIe GBE Family Controller ethernet 802.3.

X470 is Intel I211 Gigabit again ethernet 802.3

Same happens on the other newer Asus based PC on AX wifi

Dunno if that helps?

Re: Browsers extremely slow

Mustrum — Thu, 06 Feb 2025 21:19:51 GMT

@Bert007 thanks, yes it helped, if it had just been one example I would have suggested try another, so now I suggest trying a different router if you can get hold of one - even if you could borrow something for a short time.

You mention an Asus router, which model, how is that connected - sorry not sure what you mean.

Re: Browsers extremely slow

Britboy4321 — Wed, 06 Aug 2025 21:24:59 GMT

It is 06/08/2025 and this problem was happening on my BRAND NEW EE ROUTER.

Here is how you fix this - which is a problem with EE DNS server being awful so you need to tell the router to use a different DNS server (use DDNS). Firstly we need to get one .. which is easy and they're free ..

1) Go to https://www.noip.com/

2) Get an account (free)

3) Go to Dynamic DNS (DDNS).

4) Choose to create a 'new group'. (free)

5) Choose a user_id - the system will tell you a password and all the other details you'll need to put into the router. Note them down.

6) Log into your router, admin (or advanced settings - then broadband), DNS, Dynamic DNS. Select 'Yes' for dynamic dns.

7) Put in all the details you now have from noip - select noip as the provider, press save

Problem 100% solved. Remember changing the DNS on your windows will do nothing and is pointless. You have to change it on the router.

Re: Browsers extremely slow

XRaySpeX — Wed, 06 Aug 2025 22:21:16 GMT

@Britboy4321 wrote:
Remember changing the DNS on your windows will do nothing and is pointless. You have to change it on the router.

You can now choose your own DNS on the latest f/ware of the SH+ & you won't need to employ a DDNS for this purpose.

Re: Browsers extremely slow

bobpullen — Fri, 08 Aug 2025 21:00:07 GMT

@Britboy4321 wrote:
It is 06/08/2025 and this problem was happening on my BRAND NEW EE ROUTER.
Here is how you fix this - which is a problem with EE DNS server being awful so you need to tell the router to use a different DNS server (use DDNS). Firstly we need to get one .. which is easy and they're free ..
1) Go to https://www.noip.com/
2) Get an account (free)
3) Go to Dynamic DNS (DDNS).
4) Choose to create a 'new group'. (free)
5) Choose a user_id - the system will tell you a password and all the other details you'll need to put into the router. Note them down.
6) Log into your router, admin (or advanced settings - then broadband), DNS, Dynamic DNS. Select 'Yes' for dynamic dns.
7) Put in all the details you now have from noip - select noip as the provider, press save
Problem 100% solved. Remember changing the DNS on your windows will do nothing and is pointless. You have to change it on the router.

This does nothing for DNS from your devices out to the Internet. DDNS is for connecting to things behind your router when you’re out and about. Has to be a coincidence 🤔

Re: Browsers extremely slow

Britboy4321 — Fri, 08 Aug 2025 23:02:44 GMT

Yes I have looked and I can't figure out any way to delete or even edit my previous post but IT WAS WRONG (after further experimentation) and I can only apologise.