topic Re: Internet billing in Broadband & Landline

Internet billing

Bethie1995 — Sun, 16 Jun 2024 15:16:59 GMT

Why does ee overcharge a ridicjlous amount for internet when changing date for paying bills its unfair and leaves u short of cash for rest of week

Re: Internet billing

Northerner — Sun, 16 Jun 2024 16:45:45 GMT

Hi @Bethie1995

Are you payg or pay monthly contract.

If you change your payment date youll be billed for the difference between payment date on a pro rata basis. This is the same as any contract or consumer credit contract.

Thanks

Re: Internet billing

Bethie1995 — Sun, 16 Jun 2024 18:43:26 GMT

I get bills go up not by £30 or more and mines less than £45 i didnt ask for a £70 odd pound bill so not fair my last one was 42 quid massive difference

Re: Internet billing

XRaySpeX — Sun, 16 Jun 2024 18:47:15 GMT

@Bethie1995 : What products do you have from EE?

Re: Internet billing

Bethie1995 — Sun, 16 Jun 2024 18:49:56 GMT

Just a broadband router changed billing date last month to end as it fell in middle of month which was ackward for my benefits and all my other bills end of month easier for me but did ask for a £70 bill for a normal £42 one i get everything go3s up but thats overkill

Re: Internet billing

Bethie1995 — Sun, 16 Jun 2024 19:06:12 GMT

I refuse to pay a £70 bill when it should be about £45 dont know why it jumped that big difference and i changed billing date after i paid last bill so it shouldnt go up by £30 no way thats too far if this keeps up i will find another provider 😡

Re: Internet billing

Northerner — Sun, 16 Jun 2024 19:13:55 GMT

Hi @Bethie1995

Anything outside of your plan will be itemised on your bill.

I suggest you speak to EE CS on 150 as there is no account access on these forums.

Thanks

Re: Internet billing

JimM11 — Sun, 16 Jun 2024 20:25:42 GMT

@Bethie1995 You need to look when your last bill was paid, if you changed date after that payment, then you would have a skipped bill for 1 month/1 payment until bill was sorted, so payment of £70 does sound kind of in the right ball park.

Re: Internet billing

James_B — Mon, 17 Jun 2024 07:19:23 GMT

Hi @Bethie1995,

If you look at the breakdown of your bill, does it cover a longer period than usual?

Changing your billing date can often cause a one off higher bill.

James

Re: Internet billing

Bethie1995 — Mon, 17 Jun 2024 16:06:16 GMT

I actually paid last month late and it went up this month after changjng date of bill but not after i paid bill after i knew id be charged for it but not by £30 bill from £45 last month to 70 this month massive leap no way am i paying fhat ridiculous amount thats over kill i paid nearly end of month very late as it messed with my benefit payments

Re: Internet billing

Bethie1995 — Mon, 17 Jun 2024 16:14:57 GMT

I get email about upcoming payment no break down and not really any post about it just emails with logo and how much its gonna cost im not good with online stuff why cant i get simple.post so i have a brsakdown of it and no added charge i dont even know why my bill is £70 it shouldnt be i was aware id have to pay a £2 charge for late bill i been trying to pay last month but a stjpid amojnt to which i dont know why

Re: Internet billing

JimM11 — Mon, 17 Jun 2024 16:19:51 GMT

@Bethie1995 There is nobody on the forum has access to your account information. Link below if you need it.

Problems Paying Your Bill and Available Help | EE

Re: Internet billing

JimM11 — Mon, 17 Jun 2024 16:22:13 GMT

@Bethie1995 And here also as you are posting in multiple places.

Problems Paying Your Bill and Available Help | EE

Re: Internet billing

Schockwave — Mon, 17 Jun 2024 16:26:21 GMT

@Bethie1995 , you can either log in via the EE App or via the website into your account and check there, on the app scroll down and click on manage and there you will see billing, click on that and you will see it says see your full monthly bill you can then download the bill and see the full breakdown.

If you want it sent to you, you would have to pay a fee, so this is the cheaper option.