topic Merge EE ID's after moving from BT in Broadband & Landline

Merge EE ID's after moving from BT

Kielty1 — Sat, 15 Jun 2024 16:35:00 GMT

a long story short..(sort of)

I moved from BT broadband with a BT ID recently to EE. I had an old EE ID for Mobile (which I now moved to another provider). The transfer to EE from BT broadband using my existing EE ID wouldn't work so I was advised to use another email address and set up another EE ID which I did. The broadband migrated to EE with no issues.

I would like to merge/delete my old EE ID as it is using an email address I would prefer to use for my EE broadband. If I try to change the EE ID on my current EE broadband a/c it won't let me stating my email address is already registered (old EE ID).

How can I delete the old EE ID a/c as it currently has no products associated with it or merge it into my new EE ID a/c?

Re: Merge EE ID's after moving from BT

Northerner — Sat, 15 Jun 2024 16:36:52 GMT

Hi @Kielty1

You'll need to speak to EE CS and ask them to delete your old account.

Thanks

Re: Merge EE ID's after moving from BT

Kielty1 — Sat, 15 Jun 2024 17:33:53 GMT

Thanks for that - I tried the chat function for over an hour. The team really struggled to understand what I was asking and i gave up.

Hopefully a moderator can intervene..

Re: Merge EE ID's after moving from BT

Northerner — Sat, 15 Jun 2024 17:38:35 GMT

Hi @Kielty1

Best calling over chat. There is no customer account access via these forums and therefore you'll need to call.

Thanks

Re: Merge EE ID's after moving from BT

Kielty1 — Sat, 15 Jun 2024 17:42:09 GMT

Many thanks