topic Re: Switched from SKY to EE broadband in Broadband & Landline

Switched from SKY to EE broadband

Balmoral19 — Thu, 30 May 2024 14:48:48 GMT

Hi,

I’ve switched from SKY to EE broadband as it meant I was able to reduce my mobile bill from £39 to £19, which is great.

I have a year left on my SKY Broadband, and EE have said they’d cover the leaving fee up to £300. I am a bit confused as to whether it is only applied as credit to my EE account, or if I can use it to cover the SKY leaving fee. Can’t seem to be able to find out the answer. I’m looking at £250+ and can’t afford that in one go!

TIA

Re: Switched from SKY to EE broadband

JimM11 — Thu, 30 May 2024 15:35:49 GMT

@Balmoral19 You will need to confirm with EE customer service but this is normally how it goes. Your first bill with EE would be as soon as the switch over from Sky to EE goes active, this is normally 14 day's from you agreeing, and they setup the service and inform sky, sky lets you know its all good and if you got it for £19 it's a bargain of a life time. Now during this 14 days sky will work out what your final bill is, they can give you the guestimate and it will be close. YOU will have to pay this bill, there is NO WAY around it, once its paid in FULL, EE will refund this to you, that is why i say you have to confirm this with EE sales. This part will take time so don't expect to pay out to sky and get the same back on that day..... HTH

I did the switch from sky to ee started on mid march, and just finished all 2nd week of may. No penalties in my case, as i did not agree to sky's 18.5% increase for april so they said, take it or leave, 2nd option for me and i had been with them nearly 20 years.

And from mustrum's very helpful link you need to read VERY carefully and get the timing correct, as i said, your sky account always shows billing up to 3 months in advance, so couple of day's later after the sky shutdown, you will see what is going to happen in the sky billing section.

Re: Switched from SKY to EE broadband

Mustrum — Thu, 30 May 2024 15:25:11 GMT

@Balmoral19 I had thought this offer had been withdrawn, however the following webpage explains the process. You would need your final bill from your previous supplier and then claim the money back from EE.

Depending on timing I suspect you would need to pay the Sky bill and the EE refund would follow a few days later.

https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

Re: Switched from SKY to EE broadband

Balmoral19 — Thu, 30 May 2024 16:17:43 GMT

I called up in the end. I found out I would be able to get the credit paid direct to my bank, and wouldn’t be limited to use it as credit to pay my EE bill.

Re: Switched from SKY to EE broadband

Brugie58 — Sat, 15 Jun 2024 08:54:11 GMT

Trust me - They will make it hard to claim the money back !

I also moved from Sky with about 2 months left on the contract

EE wont accept the invoices downloaded from your Sky account, even though it shows all the information they need, so I am going to need to get a customised bill from Sky if that's even possible

Re: Switched from SKY to EE broadband

JimM11 — Sat, 15 Jun 2024 09:33:11 GMT

@Brugie58 ? did you follow and comply with the posted information regarding cancellation above. I have just looked at my final SKY bill, and it does SAY cancellation from period - period which complies with Cancel/Activation of new service with EE and if you need special bill number bellow from sky may help. Have copied from my (message section) on SKY info that may help you. Such a pain, see below i did get letter same date as below but as i did not have any early termination that is (stated) in the letter then nothing further, then had to chase my refund as being applied as a credit for future on account which as no other product's did not apply. HTH

We're sorry you've decided to transfer your service(s)
11/03/2024 at 1:47 am
Your Broadband & Talk services are switching to a new provider. We'll confirm any charges
due by letter. If you have questions please call 03337 594 684

Re: Switched from SKY to EE broadband

Brugie58 — Sat, 15 Jun 2024 10:15:21 GMT

Hi Jim

Since my post early, I have been on to the team in Ireland and its all been sorted now

The switching team do make it hard, despite them having all the information from sky of the bills, termination charge etc. Mine was slightly more difficult though, as although the switch was on the 16th April, Openreach had a problem ceasing the old provider for 4 weeks , so I was charged for broadband even though there was no service

Anyway my 1.8Gb service has been rock solid ever since

Re: Switched from SKY to EE broadband

Jimbo2024 — Sun, 14 Jul 2024 13:43:07 GMT

I’m having this problem too. Did you get a pdf bill (as the switching team apparently requires) from Sky? I only have bills through my Sky app and an email detailing the cancellation charges I owe to them which apparently isn’t sufficient.

Re: Switched from SKY to EE broadband

Brugie58 — Mon, 15 Jul 2024 17:36:13 GMT

@Jimbo2024

No I never got a bill that EE were hoping to to their exact specification , but after speaking to the team in Ireland and sending all them information to them, they saw sense and refunded the money against future bills, so all sorted in the end.

Re: Switched from SKY to EE broadband

Beckirabbit — Sat, 23 Nov 2024 02:02:20 GMT

Can I ask you something because I'm having no luck getting answers. I eventually received my refund (well..sort of) from EE for switching from virgin media. However, I've noticed on my account it's says 'refund £136.08' will this eventually drop into my bank account? The girl from EE asked me do I want it as credit or into my bank and I told her straight to my bank...so why has it appeared on my EE account like this? Can anybody help please? I'm so confused!

Re: Switched from SKY to EE broadband

XRaySpeX — Sat, 23 Nov 2024 02:07:43 GMT

@Beckirabbit : As it's been credited to your EE a/c you'll need to call CS to request it be refunded to your normal means of payment.

Re: Switched from SKY to EE broadband

JimM11 — Sat, 23 Nov 2024 05:10:12 GMT

@Beckirabbit It has to appear in the account, it's a cheques and balances situation, and when you said to your bank account, then normal is 5-7 working day's payment will pop into your account from EE, then next billing cycle it will disappear from view again.

Re: Switched from SKY to EE broadband

Beckirabbit — Sat, 23 Nov 2024 05:42:40 GMT

Not sure what you mean 'cheques and balances situation' but when it disappears like you've said...will it automatically go into my bank account? So I don't have to call them and ask for them to do it? Seems a long winded way of doing it and don't really understand why they didn't just pay me it back. They made it so hard to get it in the first place that I wish I'd stayed with virgin tbh...

Re: Switched from SKY to EE broadband

JimM11 — Sat, 23 Nov 2024 06:02:10 GMT

@Beckirabbit You already said this before "The girl from EE asked me do I want it as credit or into my bank and I told her straight to my bank..." if it's not true, you don't remember etc etc, it's never going to be easy for anyone to do, that is why it's a process, makes sure everyone does what is required, if you look at it from the EE end they are the final part, if they give out the money and all the previous parts have not been done, complied with then there is no recourse for them, that's one of the reasons that they ask hoping you just say credit my account, you would not pay any bill's for say 6 months as your credit winds is way down zero.

"will it automatically go into my bank account? So I don't have to call them and ask for them to do it?" if you did as above then no you do not need to call, if you are not sure then you can call again, they will tell you yes its processed, your payment would be back to you by X amount of days later.

Re: Switched from SKY to EE broadband

XRaySpeX — Sat, 23 Nov 2024 08:54:34 GMT

As the refund has appeared in your EE a/c & not in your bank as requested, you can have no confidence in what the EE girl promised. Therefore you can only be sure of getting it in your hands is by calling CS to request it be refunded to your normal means of payment.

I think @JimM11 is saying to trust EE's "checks & balances" procedures & it will all happen automatically. I couldn't agree with that less.

Re: Switched from SKY to EE broadband

JimM11 — Sat, 23 Nov 2024 08:57:04 GMT

@XRaySpeX Jim's not saying that, it has to appear on the billing as a complete paper trail, applied - paid, and will always show on the bill no matter what. Next cycle if paid then back to normal...

Re: Switched from SKY to EE broadband

Msaunds — Sat, 28 Dec 2024 11:18:27 GMT

I feel like this is such a scam, EE and Sky must be in cahoots, because it's been impossible to get this money back. Sky will not release the bill exactly as it's required, and EE keep referring back to the specific terms of the contract which are unreasonable considering all the evidence I've provided. Someone's benefiting here and it's not the consumer.

Re: Switched from SKY to EE broadband

Ali_A — Sun, 29 Dec 2024 09:59:49 GMT

@Msaunds Once you cancel with Sky, they will issue you a final bill with the remainder charges.

Ali