topic Re: Bt to ee by home hub 2 in Broadband & Landline

Bt to ee by home hub 2

Former_bt_user — Sun, 04 Feb 2024 15:59:21 GMT

posted on by forums but asked to move here as I’m now on ee…
Moved to new house and set up bt fibre broadband with bt home hub 2. I noticed a few wifi black spots and drop offs in the house; most notably in the chosen spot for home office.
spoke to bt about complete wifi hoping for a bt black disc to improve signal.
Agent upsold me on new ee, offering three wifi boosters and new ee router with wifi 6.
I was confused then when only one wifi booster arrived and no new ee router.
I phoned back and was duly sent out an additional booster but when the hub arrived separately I was surprised to note it was a bt home hub 2: same as the one I already had.
I haven’t tried it yet but should this (and therefore my original home hub 2) be compatible with the ee smart wifi boosters?

does the bt home hub 2 router work with the ee home app etc? I’ve tried contacting ee again to resolve but after over half an hour on hold I gave up.

Re: Bt to ee by home hub 2

Mustrum — Sun, 04 Feb 2024 19:42:57 GMT

@Former_bt_user hey, a lot of good questions there, alas not sure I can help much.

There are quite a few versions of extenders, not all compatible with every router, but hopefully one of the new EE network team spots your post and can help out.

Re: Bt to ee by home hub 2

Former_bt_user — Sun, 04 Feb 2024 20:50:47 GMT

My understanding that I would be moved to the smart hub plus router to enable the functionality of the ee ‘smart wifi plus’ extenders.
this seems to be the offer at the price point I was quoted too.
I was very confused by ee sending out a by home hub 2; that why I was wondering if this is just the same tech in a different wrapper.

Re: Bt to ee by home hub 2

Former_bt_user — Mon, 05 Feb 2024 16:01:14 GMT

Follow up for anyone interested. Apparently some of the ee wifi plus boosters are compatible with the bt home hub 2.
I will test and determine how well this works and whether the bt home hub 2 is compatible with the ee home app.

Re: Bt to ee by home hub 2

Idle001 — Fri, 14 Jun 2024 15:01:13 GMT

I too am struggling to find any clear confirmation that the BT Hub 2 works with the EE Smart wifi extender.
How difficult can it be?

There must be a multitude of BT Hub 2 installed throughout the UK. Purchased the BT WiFi booster only to be told I'd receive the smart WiFi extender instead. I was assured they'd work.

You'd think they should . After all, EE being part of the BT group, it wouldn't look good if like prodcuts were incompatible.

I guess I'll find out on monday when the smat wifi extender arrives.

But if any contributors can confirm, it would be good to know.

Re: Bt to ee by home hub 2

XRaySpeX — Fri, 14 Jun 2024 15:41:14 GMT

@Idle001, @Former_bt_user : The EE Smart WiFi Plus extenders are not compatible with the BT SH2. See:

Re: Bt to ee by home hub 2

XRaySpeX — Fri, 14 Jun 2024 15:46:50 GMT

@Former_bt_user : The EE Home app is intended only for the white EE Smart Router which you don't have. The EE app should be used with EE SH+ which you don't have either.

Re: Bt to ee by home hub 2

StephenHarper — Tue, 06 May 2025 08:49:59 GMT

I have tried the EE wi fi boosters with BT hub 2. They definitely do NOT work!

I bought BT complete wi fi disc on eBay. This works well!