topic Re: Pairing in Broadband & Landline

Pairing

janeymc — Fri, 14 Jun 2024 11:13:02 GMT

The receiver for my oil tank transmitter only works on 2.4GHz. Having just switched to EE, it will no longer pair with my new EE router. What to do? ANY help most welcome.

Re: Pairing

XRaySpeX — Fri, 14 Jun 2024 11:18:31 GMT

@janeymc : The most you can do is on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

Re: Pairing

janeymc — Fri, 14 Jun 2024 11:44:11 GMT

Thanks v much. Will the receiver continue to function when I switch the 5GHz back on? Also I guess I will have to re-pair all my other devices which EE did for me on a home visit when they set up the hub. (I had forgotten the tank receiver)

Re: Pairing

XRaySpeX — Fri, 14 Jun 2024 11:54:29 GMT

It should do.

Re: Pairing

janeymc — Fri, 14 Jun 2024 11:57:10 GMT

Thanks.

Re: Pairing

XRaySpeX — Fri, 14 Jun 2024 12:05:10 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.