https://community.ee.co.uk/t5/Broadband-Landline/Can-t-cancel-engineer-appointment/m-p/1396760#M95832 <P>So my husband confirmed the engineer to come set up our broadband for tomorrow but I wanted to change the appointment. I'm 26 weeks pregnant (currently very ill with morning sickness and can barely move) and I don't feel comfortable being in the house on my own with an engineer for up to 3 hours. Husband has work and can't exactly just come home for a broadband installation. To add more stress to the situation, I tried to change the appointment online via the openreach system but it said I need to call them. But I'm deaf... and I don't use sign language. I'm a bit stuck with what to do as husband is working awkward hours so he can't call them either. Will I get charged for missing the installation appointment?</P> Fri, 14 Jun 2024 01:57:23 GMT ki251 2024-06-14T01:57:23Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-cancel-engineer-appointment/m-p/1396760#M95832 <P>So my husband confirmed the engineer to come set up our broadband for tomorrow but I wanted to change the appointment. I'm 26 weeks pregnant (currently very ill with morning sickness and can barely move) and I don't feel comfortable being in the house on my own with an engineer for up to 3 hours. Husband has work and can't exactly just come home for a broadband installation. To add more stress to the situation, I tried to change the appointment online via the openreach system but it said I need to call them. But I'm deaf... and I don't use sign language. I'm a bit stuck with what to do as husband is working awkward hours so he can't call them either. Will I get charged for missing the installation appointment?</P> Fri, 14 Jun 2024 01:57:23 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-cancel-engineer-appointment/m-p/1396760#M95832 ki251 2024-06-14T01:57:23Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-cancel-engineer-appointment/m-p/1396764#M95833 <P>Yes, you might get charged. There are a no. of points here bearing on this.</P> <OL> <LI>You don't contact OR about your appt. The BB contract is with EE. So you must talk to them. They subcontract OR.</LI> <LI>If it is your husband who ordered the BB from EE, it is he that must contact EE unless he has set you up as a 3rd-party to represent him in dealings with EE.</LI> <LI>When will you be ready to receive an eng. at home? It seems to me that it is necessary for your husband to take a day off work if the BB is to be installed anytime in the foreseeable future.</LI> <LI>The above assumes that the eng. needs visit your home. Some simpler installs don't need it.</LI> </OL> Fri, 14 Jun 2024 04:05:35 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-cancel-engineer-appointment/m-p/1396764#M95833 XRaySpeX 2024-06-14T04:05:35Z