topic Re: help Needed to Link Broadband Account in Broadband & Landline

help Needed to Link Broadband Account

Erskine — Wed, 12 Jun 2024 07:37:26 GMT

I am looking for any advice and help to link my broadband account.

I recently switched from BT to EE and was notified that my first bill was available. I followed the email link and tried to link my broadband account but each time I request a confirmation code, nothing appears. I have checked the mobile number in the account and it is accurate and can receive confirmation codes to this mobile - BUT NOT WHEN I REQUEST IT FROM THE LINKING OPTION.

Can anyone help or can an moderator take my details and check this out for me, please.

Re: help Needed to Link Broadband Account

Law53 — Wed, 12 Jun 2024 08:07:59 GMT

I am in the same situation, I have called 150 for help but nothing so far.

Re: help Needed to Link Broadband Account

Erskine — Wed, 12 Jun 2024 08:35:08 GMT

Thanks, I had read thids. As far as I know, I am still within the cancellation period for this service and may need to exercise this. Also, I am sure that a service provider is legally required to provide you with a bill. Am I right on this, does anyone know?

Re: help Needed to Link Broadband Account

JimM11 — Wed, 12 Jun 2024 09:23:24 GMT

@Erskine If you need this link below!

https://ee.co.uk/help/terms-and-conditions/broadband/home-network

Re: help Needed to Link Broadband Account

Erskine — Wed, 12 Jun 2024 09:44:05 GMT

@JimM11Many thanks for this.

Re: help Needed to Link Broadband Account

Erskine0812 — Wed, 12 Jun 2024 15:30:31 GMT

Well, I have managed to sort things with the help of 150 guide. It may be some sort of conflict with my email account used for BT and initially EE when switching. The guide tried switching the email account and I was able to take things from their and set things going.

However, I have lost access to the original Erskine username.

Re: help Needed to Link Broadband Account

JimM11 — Wed, 12 Jun 2024 16:24:52 GMT

@Erskine0812 So does that mean that you have a NEW EE ID with a different e-mail address as your username?

As it was? Your BT account and your EE account were originally the same e-mail address and now they have changed it.

Re: help Needed to Link Broadband Account

Erskine0812 — Wed, 12 Jun 2024 18:41:04 GMT

@JimM11Yes, the BT and original EE account used the same email address and they have now changed this to a different email address for EE for login. I had to register a new username for this community, but so long as I use the 'new' email address on EE, I can get access to my account details, including my bills. My CONTACT email in my profile, however, is still the original one shared with BT. Despite that, I am receiving notifications on the 'new' address.

Following this??? Very confusing.

In truth I have not tried again to log into the account with the first email address since things were changed and worked. I suppose I am scared it will blow up EE and then everyone will hate me. 😉

Hmm, just realise I am receiving notifications to the original email address. Weird.

Re: help Needed to Link Broadband Account

JimM11 — Wed, 12 Jun 2024 18:47:31 GMT

@Erskine0812 Ok sent notification on your new login to the forum, and will try the other at 8pm so you can see if you get both.

They just don't make it easy, but as long as you have a handle on it, that's all that matters!!! And you can see what e-mail notifies you for either. Time now 19:47.....

Re: help Needed to Link Broadband Account

JimM11 — Wed, 12 Jun 2024 19:00:58 GMT

@Erskine Opened and posted back just after 8pm to your original forum logon.

Re: help Needed to Link Broadband Account

Erskine0812 — Wed, 12 Jun 2024 21:24:24 GMT

@JimM11Oh well, both arrived through the original email address. Wait a minute, the penny has dropped.

I have not subscribed to this topic with my new user account. Therefore, I am only receiving notifications for the original account. The notifications that I have received for the new account on the 'new' email are for those where I have been specifically mentioned or I have received one of the 'awards'.

I will now subscribe to this topic and presumably the 'new' email will also bring notifications.

Sorry about that. 😞