topic Re: Upgrading my broadband 2024 in Broadband & Landline

Upgrading my broadband 2024

Jill601 — Mon, 10 Jun 2024 13:15:31 GMT

I have been sent an email to upgrade my broadband as my contract is about to run out, but not sure how I do it when the 150 service is sending me in circles, think it’s out of order or something. I have to do this, this week as I been told I have to do it by this Thursday 13th June. Why is this so complicated?
Thanks

Re: Upgrading my broadband 2024

Mustrum — Mon, 10 Jun 2024 13:25:39 GMT

Hi @Jill601 what issues are you having?

I just tried call 0330 123 1105 option 2 for broadband then option 2 billing and got through OK, although it take longer to initially connect than usual, but still only a few seconds.

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another netwo

Re: Upgrading my broadband 2024

Jill601 — Wed, 12 Jun 2024 04:12:44 GMT

Hi Mustram, sorry for the delay in replying as I had to go out quickly afterwards.

i eventually got through on 0800 0790357.

It was before I read your reply, although I was in a queue for 30 mins, I did get sorted. The 150 number kept sending me a link to get through, although the text triggered a link which just told me the service was out of order.

Thank you for your reply though, and I have kept a note of the number as it may be faster in future.

Re: Upgrading my broadband 2024

Mustrum — Wed, 12 Jun 2024 09:32:55 GMT

Hi @Jill601 glad you got it sorted and thanks for lettings us know.