topic Re: EE Smart Hybrid Connect vs EE Hybrid Connect in Broadband & Landline

EE Smart Hybrid Connect vs EE Hybrid Connect

boltzy — Tue, 23 Apr 2024 13:07:45 GMT

Hi,
I recently moved from BT broadband to EE broadband. With BT I had Halo 3 and a Hybrid Connect (EE badge on front). As part of move, I was send a new Smarthub Plus and Smart Wifi 'discs' to replace my old BT kit. However, I did not get a new Hybrid Connect. I noticed that on the EE website the 'Smart' Hybrid Connect looks different (matches the Smarthub Plus style).

Is there any real difference in my older EE Hybrid Connect and the new 'Smart' Hybrid Connect, for example a better aerial, better wifi spec, and/or can act as a 'mesh' endpoint? Should I insist they send me the 'Smart' Hybrid Connect?

Re: EE Smart Hybrid Connect vs EE Hybrid Connect

bobpullen — Thu, 02 May 2024 16:11:21 GMT

They're essentially the same.

Re: EE Smart Hybrid Connect vs EE Hybrid Connect

Wraith1273 — Mon, 13 May 2024 09:24:19 GMT

I have the same issue. Yes technically they are doing the same thing, but looks wise they are completely different. The original EE hybrid connect matches the style of the Smart Hub 2 from BT, the new EE smart Hub + is completely different, style wise. The old Hybrid looks silly parked next to the router, like a third party option. If I order a new package I don't expect to be lumbered with an old device. It's effectively the same as moving to another provider. I would be very surprised if they are exactly the same internally, the new hybrid is bound to be different tech. I am going to demand the new hybrid as it's part of my deal.

Re: EE Smart Hybrid Connect vs EE Hybrid Connect

WTEssex — Tue, 11 Jun 2024 17:57:45 GMT

I have just moved from BT and the Halo3 package which included the Hybrid Connect, was told by BT when switching over to EE I would have the exact same package, I have been moved to the Essentials 67 package with the addition of Smart WIFI. But have just received an email saying I've got to send my Hybrid Connect back? Does the Smart WIFI package include EEs equivalent Hybrid Connect?

Re: EE Smart Hybrid Connect vs EE Hybrid Connect

XRaySpeX — Tue, 11 Jun 2024 18:17:17 GMT

@WTEssex : No, it doesn't! Hybrid Connect only comes with Full Works plans.

Re: EE Smart Hybrid Connect vs EE Hybrid Connect

WTEssex — Tue, 11 Jun 2024 19:21:30 GMT

Thanks for response, shame I was given false information by BT when I switched, told I would have same package. So now I'm paying more than if I took out an EE package as a new customer

Re: EE Smart Hybrid Connect vs EE Hybrid Connect

JimM11 — Tue, 11 Jun 2024 19:33:57 GMT

@WTEssex Attached incase you wish to review against BT packages and believe that the Smart Hybrid can also be added as as add on to your service, but obviously at more extra cost. HTH

Broadband Plan terms and conditions for Essentials, All Rounder, Full Works and Busiest Home Bundle plans (ee.co.uk)

Re: EE Smart Hybrid Connect vs EE Hybrid Connect

WTEssex — Tue, 11 Jun 2024 19:35:03 GMT

Yep, definitely been mugged off, do you have a 14 day cancellation period?

Re: EE Smart Hybrid Connect vs EE Hybrid Connect

JimM11 — Tue, 11 Jun 2024 19:40:05 GMT

@WTEssex Think you need to look at the rules on the BT site for your Transfer/Migration to the New EE service. Should be that there is a complete terms for doing so. You should also be able to find some things on the EE site for customers coming from BT in the EE help section. HTH looks like it is a complete minefield!!!!

Re: EE Smart Hybrid Connect vs EE Hybrid Connect

WTEssex — Tue, 11 Jun 2024 19:58:26 GMT

Cheers JimM11 I foolishly let my guard down for once and trusted what they said, will find a spare day and start reading

Re: EE Smart Hybrid Connect vs EE Hybrid Connect

Westkent — Thu, 19 Sep 2024 19:36:23 GMT

So if a service that you pay for goes down you can choose to be charged to keep it up and running at a slower speed.
well ain’t that a liberty 🤔