topic Full Fibre Busiest Home bundle - provided router unable to deliver full speeds in Broadband & Landline

Full Fibre Busiest Home bundle - provided router unable to deliver full speeds

TomParky — Tue, 11 Jun 2024 14:57:01 GMT

Hi,

As some others have pointed out in the EE community, those signing up to the Busiest Home bundle (1.6Gbps) will be disappointed to learn that the Smart Hub 3 provided by EE is incapable of delivering that speed to a single device. I know I was very disappointed when I signed up and received my hardware a few days ago.

The provided SH3 only has four 1Gb LAN ports, and of course nobody expects WiFi 6 to reach 1.6Gbps, but to be limited on hardwired ethernet too is pretty shocking, and the implication that it's to ensure that everybody in the house gets good speed, I am the only person using the connection so the decision to send out hardware that is limited to gigabit speeds, wired or wireless, feels pretty misleading. I shouldn't have to go out and spend several hundred pounds on a router that has the hardware I need.

Does anybody have any information at all on when the new Smart Hub 4 (WiFi 7 capable) is due for release, and am I within my right to request one for the line that I am paying for? Additionally, does anybody know if the new SH4 will even have a 2.5Gb LAN port (or ideally multiple?). The VM SuperHub 5 has a 2.5Gb port and that's pretty much all I need, and they only provide a 1.1Gb line. To offer 1.6Gbps surely implies that the full speed (at least the 1.3 that is guaranteed) would be available to a single device, or that the hardware provided is at a minimum capable of delivering it via ethernet.

I spoke to EE on the phone and while the "Guide" I spoke to was very understanding of my issue, it went unresolved with a shrug of the shoulders, as they know only as much as I do about the Smart Hub 4.

Alternatively, what are the best options available to me for routers/switches that can pipe the full speed of my package to a single device (my 2.5Gb ready PC).

Thanks and I welcome any advice or information.

Tom

Re: Full Fibre Busiest Home bundle - provided router unable to deliver full speeds

JimM11 — Tue, 11 Jun 2024 16:47:43 GMT

@TomParky If you contact the OP after reading the post, he may be able to advise.

Solved: 1.6 busiest home package slow speeds - Page 3 - The EE Community

Re: Full Fibre Busiest Home bundle - provided router unable to deliver full speeds

QueenAfyn — Thu, 29 Aug 2024 12:03:33 GMT

To be fair they are branding it as the 'busiest home bundle' reasonably implying its for a busy household with lots of devices all running at once rather than getting the full speed through to one person. As it is if you have a 2.5gb switch you could use multiple ports out from the smart hub plus and use link aggregation on to try and speed things up. With the new routers I can't see them not including at least one 2.5gb Lan port on it.

-Jade

Re: Full Fibre Busiest Home bundle - provided router unable to deliver full speeds

AHarMan2 — Sat, 31 Aug 2024 21:32:03 GMT

That's actually not true.

I'm on the Busiest Home Bundle top speed package and the provided router does provide full speed on WiFi, just not over LAN.

Tested against a Galaxy Fold 4 and a Rog Strix laptop I'm able to easily max the connection on the smart hub.

Hopefully swapping out for a TP Link GE800 soon. I did try an Asus BE98 but WiFi and LAN speeds on it were awful.

Re: Full Fibre Busiest Home bundle - provided router unable to deliver full speeds

Ewan15 — Mon, 02 Sep 2024 12:49:11 GMT

EE are also selling a gamer package which is the same as the busiest home package apart from an Xbox Pass.

From that one could reasonably assume an individual device with the correct hardware (WIFI Link with EE router) could receive up the 1.6gbps