I send my router back and I'm still being charged £85.

Daniel1022 — Tue, 11 Jun 2024 07:29:59 GMT

Good morning,

In January I was send a router for a broadband connection, but unfortunately with the engineers we didn't find appropriate place to install the router and put the cables. For that reason I canceled my contract and I received a bag with return label to send the router back. As soon I received the bag I send the package tru Royal Mail drop off and didn't obtain return receipt. Yesterday I found that I been charged £85 from EE for the router. Is there any chance that the router can be received and tracked. Every help will be appreciated and ideas how I can solve my problem.

Thank you

Re: I send my router back and I'm still being charged £85.

Leanne_T — Tue, 11 Jun 2024 09:32:08 GMT

Hi there @Daniel1022

Thanks for coming to the community.

To get the return looked into, please call us on 0330 123 1105 and the team will be happy to help 🙂

Let me know how you get on.

Leanne.

topic Re: I send my router back and I'm still being charged £85. in Broadband & Landline

I send my router back and I'm still being charged £85.

Re: I send my router back and I'm still being charged £85.