topic Cancellation during pre-contract phase in Broadband & Landline

Cancellation during pre-contract phase

JakeyLee — Mon, 10 Jun 2024 16:14:12 GMT

I've had a door salesman offer me a contract today (10th June) and the installation date is set to 3rd july.

I've checked with virgin about cancelation fees for the switch ect. And what they have upgrade wise and i have decided to keep my virgin account but cant seem to cancel my ee order.

Any help will be appreciated, thank you!

Re: Cancellation during pre-contract phase

Rky — Mon, 10 Jun 2024 16:32:33 GMT

Have you called EE customer support asking about cooling-off cancellation or early cancellation?

Re: Cancellation during pre-contract phase

JakeyLee — Mon, 10 Jun 2024 16:35:29 GMT

I will give them a call tomorrow. I was informed i have a 14 day cooling off period from the instalation date (3rd july).

Thank you for your message

Re: Cancellation during pre-contract phase

Rky — Mon, 10 Jun 2024 16:41:45 GMT

Thank you for confirming the same.

Re: Cancellation during pre-contract phase

JimM11 — Mon, 10 Jun 2024 19:42:00 GMT

@JakeyLee There may be charges if you delay contacting EE CS to cancel, so quicker you do it is better for you!

Re: Cancellation during pre-contract phase

XRaySpeX — Tue, 11 Jun 2024 07:43:27 GMT

You may also cancel before the installation date as well as up to 14 days after.