topic Re: End of contract in Broadband & Landline

End of contract

LeclercSZN — Mon, 10 Jun 2024 15:12:20 GMT

Hi, I recently paid my final bill of my WiFi contract and I can't phone up to say that I'm going to another provider. What can I do about informing them so I don't get charged beyond this month?

Re: End of contract

XRaySpeX — Mon, 10 Jun 2024 15:23:21 GMT

Unless you are migrating to VM or you are changing to or from FTTP your new ISP should inform EE & your EE contract will be cancelled. Otherwise you will need to cancel with EE yourself.

Re: End of contract

JimM11 — Mon, 10 Jun 2024 15:23:41 GMT

@LeclercSZN End of contract with which provider? There is always across over point, so you may have another bill. All refunds for over payments will be returned to your bank if paying by DD. Do not understand why you cannot call, there is free phone numbers associated with most ISP's now a days.

Re: End of contract

LeclercSZN — Mon, 10 Jun 2024 15:25:45 GMT

I would call up but my phone is broken atm and I'm waiting for a new one. My contract with ee as well

Re: End of contract

LeclercSZN — Mon, 10 Jun 2024 15:26:30 GMT

I am migrating to virgin so would they arrange I'm not charged?

Re: End of contract

JimM11 — Mon, 10 Jun 2024 15:35:20 GMT

@LeclercSZN NO. You need to call EE CS and cancel your contract, allow an overlap unless you have VM up and running just now. And from your starting post WHY if you say that you have paid the final bill, do you know for certain it was the EE Final bill that they gave you, IF so then you are done. Confused.....

Re: End of contract

XRaySpeX — Mon, 10 Jun 2024 15:32:43 GMT

No! You need to cancel EE yourself with 14 days notice.

Re: End of contract

LeclercSZN — Mon, 10 Jun 2024 15:35:32 GMT

Is there a way I can email them with this information as there is no guarantee I can call up in time for the next bill to be paid?

Re: End of contract

XRaySpeX — Mon, 10 Jun 2024 15:40:24 GMT

No, EE provide no email contact. You must cancel by phone or letter. Anyway as your bill is paid a month in advance you will likely get a rebate. You still need to give 14 days notice regardless of when VM take over.