topic Re: slow fttp speeds via wifi in Broadband & Landline

slow fttp speeds via wifi

Dazvr46 — Sat, 08 Jun 2024 00:34:10 GMT

Re: slow fttp speeds via wifi

Dazvr46 — Sat, 08 Jun 2024 00:38:15 GMT

I am really fed up with my fttp wifi speeds. I have 3 x wifi extenders all provided by Ee. I have the 900mbps package and I'm lucky if I get 200mbps on wifi. I've tried swapping channel numbers and constant restart (recommended by the app fault finder) to no avail. Before this I just had normal 80mbps fast fiber and I was getting at least 65 or so mbps wifi speed.

Any advice before I start with the cancellation route. My guaranteed speed is 700mbps but I not that's at the router. But I can't even get no where near that even standing next to the router via wifi. Clearly an issue with the ee wifi 6 hub.

Re: slow fttp speeds via wifi

XRaySpeX — Sat, 08 Jun 2024 02:03:00 GMT

What speeds are you getting over Ethernet?

Re: slow fttp speeds via wifi

Dazvr46 — Sun, 09 Jun 2024 22:25:13 GMT

I'm not sure what the ethernet speeds are relevant to to my post?. I have other 30 devices connected via wifi, so not sure why you are asking what the ethernet speeds are?

The modem is not fit for purpose as far I can tell, I just wish I would have stayed with the previous supplier now. But rest assured ee will sort this out otherwise they can have their wrap equipment back and I'll cancel my contract on the basis as of not being able to provide a suitable service.

I have the extended wifi boxes as well and they are good at extending the signal, it's the really crap router not capable of distribution of wifi speeds.

Re: slow fttp speeds via wifi

Mustrum — Sun, 09 Jun 2024 22:58:27 GMT

@Dazvr46 where did you see any ISP would guarantee 700Mbps on WiFi?

WiFi speeds in your home are dependent on may things, that only you can influence, hence the question, what are your speeds on a wired ethernet connection.

Re: slow fttp speeds via wifi

XRaySpeX — Mon, 10 Jun 2024 00:17:46 GMT

Cuz wired speeds are reliable & consistent; wireless is neither.

Re: slow fttp speeds via wifi

Dazvr46 — Mon, 10 Jun 2024 03:31:14 GMT

I didn't say that the speed for wifi was guaranteed at 700mbps. That's is via ethernet I understand that.

Last year with a different supplier and different modem I was getting at least 350 to 450 mbps via wifi. The past few days I'm lucky to get 150 to 200 mbps wifi.

Re: slow fttp speeds via wifi

Dazvr46 — Mon, 10 Jun 2024 03:35:16 GMT

Thanks I know that. But I expect to receive better wifi speed than what I am getting now.

For normal fibre speed previously at 80mbps via ethernet I was getting 65mbps at least via wifi before the system was upgraded to fttp. I know you lose around 30% to 40% speed via wifi. But to not even get 20% is ridiculous. Im better off saving £45 a month and staying with fibre

Re: slow fttp speeds via wifi

RG999 — Mon, 10 Jun 2024 11:27:17 GMT

Which frequency band is your device connecting to? Which Wi-Fi spec is it? What channel width?

Re: slow fttp speeds via wifi

Dazvr46 — Mon, 10 Jun 2024 13:10:00 GMT

My devices connect to both 2.4ghz and 5ghz as the modem settings are very restricted I cannot separate these via the said. Also the channel numbers are also restricted on 5ghz (I cannot change) so stuck at channel 100 along with every other tom **bleep** and Harry in my section of the street.

I have tried connecting under wifi version 5, wifi version 6 compatibility mode and wifi version 6 normal. All have the same results.

When I do a speed test via the app, it always says there is any issue with your broadband and maybe restarting the modem will help. Do this and it does jack diddly squat.

Re: slow fttp speeds via wifi

RG999 — Mon, 10 Jun 2024 13:17:08 GMT

That sounds like a good case for using your own router with the flexibility to control band, channel and bandwidth.

Re: slow fttp speeds via wifi

Dazvr46 — Mon, 10 Jun 2024 15:10:33 GMT

Wouldn't I need the username and password for the fttp connection to be verified ? I need to speak to ee as I'm paying extra for extra wifi boxes

Re: slow fttp speeds via wifi

XRaySpeX — Mon, 10 Jun 2024 15:20:01 GMT

The EE BB PPPoE Username/pwd is the same as BT's: bthomehub@btbroadband.com /BT or blank

Re: slow fttp speeds via wifi

bobpullen — Tue, 11 Jun 2024 11:02:56 GMT

@Dazvr46 - so to confirm, a speedtest to the hub via the app returns expected results?

What Wi-Fi device(s) are you reporting slow speeds from i.e. specific makes/models etc? The capability of the client device can be equally as important as distance/band etc. Depending on the device, there may also be some more diagnostic detail you can extract in a bid to try and figure out what's going on.

Re: slow fttp speeds via wifi

Dazvr46 — Tue, 11 Jun 2024 14:06:13 GMT

The speed test via ethernet used to be acceptable (between 750 and 900). After having several conversations the past few days and the autobot on the broadband telephone service kept restarting the modem I'm lucky to get 550 to 580 mbps on the ethernet cable. My minimum guaranteed speed is 700.

I have alot of devices connecting most of which are wifi 6 compatible (Samsung s23 ultra. Xbox series s and x. IPads and macs which are also wifi ax compatible. Firesticks and Echo speakers which are also compatible.

The agent I spoke to last night has said there are alot of reports of the issues I have and ee are arranging to send the bt smarthub2 to see if this fixes the issue

Re: slow fttp speeds via wifi

bobpullen — Wed, 12 Jun 2024 20:09:37 GMT

@Dazvr46 - so is a speedtest via the app to the hub satisfactory or not?

What device are you testing via ethernet, and is it connected to the hub via a single direct cable?

On the S23, there's a hidden Connectivity Labs menu you can unlock. Within those unlockable pages, you can see the physical Wi-Fi link speed during a time you are having the problem. That, combined with the band, may shed some light on things (as a v.rough guide, expect throughput to be half the link rate).

Also bear in mind that any device connected to a Smart WiFi extender will only ever be as fast as the Wi-Fi link from the extender back to the hub.

Interested to know how you get on with the Smart Hub 2, but on paper it's a less capable device, and it won't work with the Smart WiFi Plus extenders. Neither does it support Wi-Fi 6.

Re: slow fttp speeds via wifi

Dazvr46 — Thu, 13 Jun 2024 06:11:05 GMT

Thanks Bob I'll check out the connectivity labs after work. I've used a windows 11 laptop that connected directly via a r45 cat6 cable and I'm lucky to get 580mbps.

Thanks for the info re the sm2. I specifically said is the modem compatible with the WiFi extenders the advisor said it was... clearly they have no clue.

It is supposed to be arriving this week so I will wait and see. I know it's not wifi 6 I was able to get decent speed at my last property when I had fttp. Looks like I will be cancelling the contract with ee the way things are going...or they can reduce my monthly price to compensateme having to purchase my own equipment to be able to provide the speeds im guaranteed to get . I am not the only person to have these issues with the ee equipment either .

Re: slow fttp speeds via wifi

Gibbam1991 — Tue, 05 Nov 2024 08:21:42 GMT

Hi I'm having the same problems are you an old legacy customer the same as me. With the what i would say not for for purpose wifi 6 router very unstable wifi speeds standing next to the router with only the 1 device connected to the wifi doing the test getting 200mbps or below . They won't let you leave contract without paying early termination fee even with proof of low speeds as you have to have engineer out and give them a chance to fix the problem. They test via ethernet not wifi. This day and age nobody uses ethernet a wifi 7 router they now supply to new customers would fix the problem but they say it won't be compatible with our service 🙄 (it would work) but yes I think it's the crappy router not fit for purpose I'm going to buy a wifi7 router of my own if they don't supply me with a compatible router that fixes my problems

Re: slow fttp speeds via wifi

Mustrum — Tue, 05 Nov 2024 10:36:39 GMT

@Gibbam1991 what device are you using to test your speeds?

Re: slow fttp speeds via wifi

XRaySpeX — Tue, 05 Nov 2024 11:09:53 GMT

@Gibbam1991 : Which EE BB plan are you on including its speed?