topic Re: Battery backup in Broadband & Landline

Battery backup

Mumsy53 — Thu, 11 Jan 2024 20:03:49 GMT

We have been moved from bt to ee and now have digital home phone, which is fine until there is a power cut. My husband does not have a mobile phone so would be unable to contact me if there is a problem during a power cut. I mentioned this to one of the guides when we first set everything up, and they said they would put a note on our account, but offered no solution! He does not have any disability to be 'vunerable', but we would like to know how we can get some sort of backup for the phone so he's not isolated in a power cut - I do have a mobile, but am seldom home.

Re: Battery backup

Neil-O — Thu, 11 Jan 2024 20:39:23 GMT

Hi @Mumsy53 welcome to the community and thanks for posting, battery backups are available to purchase from the EE Store

Thanks

Neil

Re: Battery backup

H2HML — Sun, 26 May 2024 07:43:12 GMT

Hi I am in the same mess Fibra does not give me any phone line to telephone any body when the electric off, they are sending a battery back up ( free £84 ) but that will only last 1 hour and that no good when the power goes off for hour and days . what a mess No mobil it does not work in the house now our tv's have gone down

Re: Battery backup

Mumsy53 — Wed, 29 May 2024 16:46:38 GMT

They were out of stock! Now in stock, but why should we have to pay? I did read that those who had no mobile signal got one free - well, my husband has no mobile which is just the same, especially as he is housebound .

Can't afford battery back up, so will just have to hope we don't have power cuts, and if we do, my husband had better not need to get in touch with me 😠

Re: Battery backup

JimM11 — Thu, 30 May 2024 06:24:21 GMT

@Mumsy53 If you consider that your husband at present is vulnerable then register his status with EE CS.

Re: Battery backup

H2HML — Sun, 09 Jun 2024 18:23:19 GMT

Hi EE gave me a Battery back up, but will only last for about ahour, also do you have solor panel and batteries has i has my battieries conected to the broad band to give power to the phone line but give EE a ring they cannot leave you with out phone line also i was told that they can leave the old copper line in just one phone to use for emergence , and the fibra for the broadband ,