topic Re: My bill in Broadband & Landline

My bill

grahamcraig1980 — Wed, 14 Feb 2024 15:20:56 GMT

I'm having real issues using the EE online billing service. Why is it that EE send a text with a link that doesn't seem to work?

I've searched all through the site and app and cannot view or pay my bill anywhere?

Re: My bill

Leanne_T — Wed, 14 Feb 2024 16:53:28 GMT

Hi @grahamcraig1980

Thanks for coming to the community.

Please see our How Do I Pay My Phone Bill? | Billing Help | EE page for ways to make a payment for your account.

Thanks 🙂

Leanne.

Re: My bill

grahamcraig1980 — Wed, 14 Feb 2024 17:09:10 GMT

Thanks but that's no good either. I can get to that page but there still
isn't any billing information specific to my account and neither is there a
way of making a payment.

Furthermore, my EE phone service where I live has been terrible the past
few weeks so I can't even use my phone to call EE directly.

I NEED TO PAY MY MONTHLY BROADBAND AND TELEPHONE BILL!!

PLEASE HELP AS I WILL LOSE MY WIFI AND BE UTTERLY STUCK!!!

Re: My bill

Leanne_T — Thu, 15 Feb 2024 18:26:22 GMT

Hi @grahamcraig1980

Can you access your EE account?

You can call us on 150 from your EE phone, or 0330 123 1105 from another phone to make the mobile and broadband bill payments.

You can check for any reported signal issues for the area on the EE Coverage & Network Status Checker | Check your signal if you select 'check status'.

Leanne.

Re: My bill

XRaySpeX — Wed, 14 Feb 2024 18:08:32 GMT

@grahamcraig1980 : You can pay your Home BB bill from your online EE: Home > Manage BB > Payments > MAKE A PAYMENT

But don't you have a Direct Debit or direct card payment set up anyway?

Re: My bill

WinBase — Sat, 08 Jun 2024 12:33:47 GMT

My link to see my bill doesnt work either and to speak to CS means hanging on the phone for an estimated 30 minutes, no callback, no email option, no online chat, nothing, just the usual lies that 'we are expecting higher than normal call volumes' - which everyone uses as an excuse for understafing every time you ring, and if you cant wait that long the only option is to ring later and go through it all again - very frustrating. I have a dd setup that is paid, but cant see the bill, and also have a BT bill when i took a new contract out, and now have an EE dd as well, so i want to get to the bottom of what's happening. It appears to have logged me in when i click the link as it says 'hey <myname> good afternoon', but that's it, theres no pulldown to see payments, bills or anything, and i cant even tell what my account number is, except the last 4 digits on the email and text links they send. i thought BT was bad at times, but this new EE system is total rubbish imho, i wish id gone elsewhere.

Re: My bill

JimM11 — Sat, 08 Jun 2024 13:21:32 GMT

@WinBase Looks like your EE ID has got messed up and think that only someone from CS could possibly sort it out but you may have CS forum support pick it up, if the following link helps have a look. Calling does just take time...

Moving your account from BT to EE | Help | EE