topic Re: EE App shows online status as wrong in Broadband & Landline

EE App shows online status as wrong

Rky — Sat, 08 Jun 2024 07:47:59 GMT

EE App > Manage > Broadband > Wifi Controls > Smart Hub Plus

It shows my PC is online and says This Device You but it is my iPhone not PC, PC is off since yesterday

Re: EE App shows online status as wrong

Chris_B — Sat, 08 Jun 2024 07:54:17 GMT

@Rky Try switching off the router for 30+ seconds and then restart it. It looks like it’s got mixed up that all.

Re: EE App shows online status as wrong

Rky — Sat, 08 Jun 2024 11:50:52 GMT

Thank you, I tried but still same results

Re: EE App shows online status as wrong

JimM11 — Sat, 08 Jun 2024 13:32:40 GMT

@Rky The app is not very good at getting correct status of a device or to ID the device correctly etc, similar the web interface can be the same, do you have a specific worry about something, the only thing it gets correct is that some device is connected and its just picked the wrong one....

Re: EE App shows online status as wrong

Rky — Sat, 08 Jun 2024 17:29:02 GMT

I have shared the issue so that EE app team can fix this. 😊