topic Re: EE wifi boosters won’t pair in Broadband & Landline

EE wifi boosters won’t pair

NF28 — Sat, 08 Jun 2024 07:21:17 GMT

I have added a second wifi booster to our house and can’t seem to pair this at all. Very frustrating! The first one paired fine, but now that I am trying to pair a 2nd booster - they both go on the blink! Can anyone advise please? We have grey areas and these boosters are meant to be helping, but not if they can’t be paired! Many thanks

Re: EE wifi boosters won’t pair

Chris_B — Sat, 08 Jun 2024 08:01:36 GMT

@NF28 Have you tried putting a pin in the reset hole on the repeater to factory reset it. You’ll need to have power to the repeater and hold a pin in the reset hole for 30+ seconds. Once you’ve done this try adding it again.

Re: EE wifi boosters won’t pair

Mustrum — Sat, 08 Jun 2024 08:17:20 GMT

@NF28 Is the new booster the same model as the old one?

What model number is the router and each booster?

Re: EE wifi boosters won’t pair

JimM11 — Sat, 08 Jun 2024 08:18:46 GMT

@NF28 Have a look at the model number's of the wi-fi booster's, there was a post couple of day's ago were the wrong booster was sent, and if older is not compatible.

Re: EE wifi boosters won’t pair

NF28 — Sat, 08 Jun 2024 08:53:31 GMT

Hello, thank you all! I have been on the phone to EE and the lady I spoke to - Maddie - has been super helpful! Have paired both, via the ethernet cable and it did take a long time, but the newer booster seems to be faulty so she is sending me out a new one plus another booster just in case. Hopefully, all will be ok. Will see!

Re: EE wifi boosters won’t pair

UK_Sgt_7094 — Wed, 27 Nov 2024 17:12:30 GMT

could i ask what you had to do to pair your two boosters? i am having the same issue but no one can advise me what to do?

Re: EE wifi boosters won’t pair

JimM11 — Wed, 27 Nov 2024 17:16:05 GMT

@UK_Sgt_7094 Link to the help document you need below.

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi