topic Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset in Broadband & Landline

EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

GregE350 — Wed, 06 Dec 2023 08:57:01 GMT

Hi there,

What the title suggests....went to reset my extender last night as it had started flashing green, and for the life of me, it will not reset or stop flashing green?

There is nothing in the leaflet supplied with the device as to what this issue could be. There is a solid green light, but not flashing? And I've tried holding the reset in for a few seconds / 15 seconds / in while powering on, but no...nothing.

Any ideas appreciated!

PS - just for clarity - its one of these: Smart WiFi | Home WiFi Booster | EE

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

Christopher_G — Wed, 06 Dec 2023 11:29:31 GMT

Hi @GregE350

Welcome to the community.

Which router do you have? We'll do our best to help.

Chris

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

GregE350 — Wed, 06 Dec 2023 11:32:56 GMT

Hi Chris, thanks for the reply. I have the full EE Smart Wifi Plus setup.

The router is working fine.

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

GregE350 — Thu, 07 Dec 2023 14:38:53 GMT

So the replacement unit arrived. Paired it with router. Fine so far.

Moved it. Too far away, wouldn't connect. Moved it again, aaand.....green flashing light of death.

I really don't want a third one of these, just an explanation of what this issue could be? And is it fixable?

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

GregE350 — Fri, 08 Dec 2023 08:43:43 GMT

Anyone?

Thanks

Greg

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

Hogswill — Sat, 08 Jun 2024 07:26:58 GMT

Any luck with a solution. I'm new to EE and mine is doing the same. Cheers

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

Greg_T — Sat, 08 Jun 2024 07:40:06 GMT

Hi there, EE replaced both free of charge- of course. Thankfully the replacements have been fine so far and rebooted a few times each time. I did get contacted by someone in EE who wanted to have a look at them to try and determine what had happened, but I never heard anything back.

Sorry I don’t know any more!

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

JimM11 — Sat, 08 Jun 2024 08:24:13 GMT

@Hogswill Post the model number of both router and smart wi-fi extender. Also below links to the help guides.

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi
https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

Greg_T — Sat, 08 Jun 2024 08:00:59 GMT

Hi, are you a bot? The model details are earlier in this thread.

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

JimM11 — Sat, 08 Jun 2024 08:26:11 GMT

@Greg_T sorry picked up the wrong name, there was a post couple days earlier were customer was sent the wrong smart wi-fi booster, which does not pair with the newer router.

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

Greg_T — Sat, 08 Jun 2024 09:01:49 GMT

Ah, no worries mate 👍🏻

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

AuntVera — Sat, 23 Nov 2024 16:09:39 GMT

Mine's a EE wiFi extender SW30A only had it two months and it has reduced the signal from 100MBS to 27MBS in the lounge. Was flashing green, turned off and wait then on. Now flashing Orange/Red. CRAP

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

JimM11 — Sat, 23 Nov 2024 16:22:00 GMT

@AuntVera Link to the help but you do have the Plus model not the (2023) one.

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Smart WiFi device lights

The following describes what the lights mean, after the Smart WiFi device has started-up, use the instructions to try to fix the problem.

EE Smart WiFi (2023)
EE Smart WiFi Plus
EE Smart WiFi Disc

Green - Your device is starting up. It takes roughly a minute to fully turn on.
Blue or aqua - Your Smart WiFi is all connected. Good WiFi or Ethernet connection.
Orange - Smart WiFi Plus is working okay. Try moving it closer to the hub or one of the other Smart WiFi Plus devices.
Red - There’s a problem. Turn your Smart Hub and Smart WiFi Plus device off and on again. If the light still doesn’t turn aqua, use a paper clip or pen to press the Smart WiFi device’s ‘factory reset’ button.
Flashing orange - Your Smart WiFi is not connected to your Smart Hub. Connect using WPS or ethernet cable.
Flashing blue - The Smart WiFi Plus device is connecting. WPS is on and connecting to your hub or device, this could take a couple of minutes.

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

AuntVera — Sat, 23 Nov 2024 17:33:52 GMT

Thanks very much. Have tried the remedies but still not connecting. Have a TP Link thing so will try wiring it in to my Ethernet system going to my sat box and smart dvd player. More wiring behind the TV........

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

roborun — Tue, 16 Dec 2025 18:16:56 GMT

Try unplugging your EE smart wifi and plugging it in again beside your EE hub. Then press the pairing button on your EE smart wifi for 10 seconds or so, then press the pairing button on your EE hub for 10 seconds or so and leave them for 2 or 3 minutes or until the EE smart wifi has a solid light.

Unplug the EE smart wifi then move it back to its usual position and plug it in there. The light will flash inititially but should settle down to solid. As should the hub.

Good luck!

Re: EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

JimM11 — Tue, 16 Dec 2025 20:03:25 GMT

@roborun You are aware that this post started 2 years ago with the latest on it 1 year ago?