topic Re: Moving Home issues in Broadband & Landline

Moving Home issues

JordanH1995 — Fri, 07 Jun 2024 16:45:57 GMT

Hi all, just wondering if anyone has had issues with moving address, even if the openreach box is up and fully functional? We moved to a new build house 2 weeks ago, openreach box on and lights both green, rang EE to move address, said they got an error on their end and would contact me when resolved. 2 weeks later, no return phone call and still no broadband or TV at the new address, has anyone had similar?

Re: Moving Home issues

JimM11 — Fri, 07 Jun 2024 18:17:49 GMT

@JordanH1995 Do not know of anyone specific, but have heard that when the fibre done and before the ISP takes over, a mismatch in details can become a huge problem. You may have to purse with CS to find out what is happening so would give them a call.

Re: Moving Home issues

SeeJay1 — Fri, 09 Aug 2024 23:06:15 GMT

It’s awful. Been given the most awful excuse of their service being down even after it’s back up and running from their website..,

but it’s ok, he wanted me to place a new order and renew the contract at a higher price and he could do that, but couldn’t process a home move.

Totally lost confidence in EE now. Going to try call tomorrow and hope I reach a more competent cs agent than the chap that I’ve been dealing with. If they can’t get it sorted, I’ll go with another provider and cancel EE fully.

Re: Moving Home issues

XRaySpeX — Sat, 10 Aug 2024 02:19:48 GMT

@SeeJay1 : Having jumped on someone else's thread, just what is your issue & how can we help it?