Broadband

Clunk1552 — Fri, 07 Jun 2024 11:40:56 GMT

I have recently changed my broadband after some issues. I have stayed with EE and been given a new contract and new hub. Approximately £19 wqs credited to my account due to the issues. I was then billed £35 for my broadband in 1st June. My broadband has swapped to the new contract today and I am being billed a further £29.99. Whats happened to the credit on my account and will I get refund for only having used6 days broadband before the new contract took over.

Re: Broadband

Leanne_T — Fri, 07 Jun 2024 14:02:05 GMT

Hi there @Clunk1552

Thanks for coming back to the community.

To get the bill and credit looked into, please call us on 150 and the team will get this looked into for you 🙂

Let me know how you get on.

Leanne.

topic Broadband in Broadband & Landline

Broadband

Re: Broadband