topic Re: Wifi Smart Plus Flashing Blue - won't connect to Hub in Broadband & Landline

Wifi Smart Plus Flashing Blue - won't connect to Hub

JNewnham1979 — Thu, 06 Jun 2024 18:54:20 GMT

Instructions says it might take 5 minutes to connect, but it's been flashing blue for 4-5 hours. Is this normal??

Re: Wifi Smart Plus Flashing Blue - won't connect to Hub

XRaySpeX — Thu, 06 Jun 2024 19:03:47 GMT

Try Check service status for BB at your postcode.

Re: Wifi Smart Plus Flashing Blue - won't connect to Hub

Mustrum — Thu, 06 Jun 2024 19:08:11 GMT

@JNewnham1979 what is it you are trying to connect to?

Is this a new installation of broadband or are you trying to connect to something else?

Re: Wifi Smart Plus Flashing Blue - won't connect to Hub

JNewnham1979 — Thu, 06 Jun 2024 19:43:46 GMT

just trying to connect a smart wifi plus device, to my smart hub, for the first time. they won't connect with each other...never ending blue flashing lights on the wifi plus device

Re: Wifi Smart Plus Flashing Blue - won't connect to Hub

JimM11 — Thu, 06 Jun 2024 20:56:13 GMT

@JNewnham1979 Link as below, try the ethernet info.

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

Re: Wifi Smart Plus Flashing Blue - won't connect to Hub

JNewnham1979 — Fri, 07 Jun 2024 10:09:30 GMT

the smart wifi plus goes solid red, when connected via ethernet

Re: Wifi Smart Plus Flashing Blue - won't connect to Hub

Mustrum — Fri, 07 Jun 2024 10:16:25 GMT

@JNewnham1979 which model and colour router and smart wifi device do you have.

Not all are compatible with each other.

Re: Wifi Smart Plus Flashing Blue - won't connect to Hub

JNewnham1979 — Fri, 07 Jun 2024 10:21:56 GMT

Hmmmm. Just checked my existing smart wifi plus, and it's a SW30A model. The second one is a SW10A model, which won't connect to my SH31B Hub.

Re: Wifi Smart Plus Flashing Blue - won't connect to Hub

Mustrum — Fri, 07 Jun 2024 10:31:11 GMT

@JNewnham1979 Ah, pretty sure the SW10A only works on older hubs.

Where did you get it from? Are you able to send it back and get a SW30A?

Re: Wifi Smart Plus Flashing Blue - won't connect to Hub

JNewnham1979 — Fri, 07 Jun 2024 10:34:22 GMT

Thanks - got it all direct from BT/EE.....so I guess I'll have to spend 2 hours on the phone again, and wait for the correct kit. Thanks for your help.

Re: Wifi Smart Plus Flashing Blue - won't connect to Hub

Mustrum — Fri, 07 Jun 2024 10:39:05 GMT

No worries, hope you get it sorted soon..