topic Re: Openreach Modem? in Broadband & Landline

Openreach Modem?

ShireGolfer — Thu, 06 Jun 2024 21:51:56 GMT

I just agreed to change broadband providers today. I’m moving to EE broadband from plusnet. I just got a text from EE saying to ensure my Openreach Modem is connected and showing green.

I haven’t got an Openreach modem. My plusnet router just plugs directly into broadband/ phone wall socket.

Do I need an Openreach Modem for EE brodband to work?

Re: Openreach Modem?

Mustrum — Thu, 06 Jun 2024 22:29:01 GMT

@ShireGolfer those instructions are for those with Full Fibre.

What product did you order from EE?

Re: Openreach Modem?

ShireGolfer — Thu, 06 Jun 2024 23:43:21 GMT

Fibre 36 Essentials is the name of the package

Re: Openreach Modem?

XRaySpeX — Fri, 07 Jun 2024 02:45:23 GMT

Which router are you using? Weren't your sent an EE router by EE?

You don't have or need an OR modem. You have ordinary Fibre (FTTC/VDSL) BB delivered at your BT phone wall socket directly to your router which incorporates a VDSL modem.

Re: Openreach Modem?

ShireGolfer — Fri, 07 Jun 2024 04:50:03 GMT

It has still to be delivered. I’m getting the Smart Hub Plus from EE. Thanks for explaining

Re: Openreach Modem?

XRaySpeX — Fri, 07 Jun 2024 13:41:35 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.