topic Why cant find my bill for my broad ban in Broadband & Landline

Why cant find my bill for my broad ban

Saullyboy2024 — Wed, 05 Jun 2024 19:50:12 GMT

Why cant I find my account number give.me last four digits need to see my broadband bill and need to get the last bill.rwsolved as I payed and sayin I didn't thanks

Re: Why cant find my bill for my broad ban

Neil-O — Wed, 05 Jun 2024 20:03:39 GMT

Hi @Saullyboy2024 thanks for posting, we can't give you your account number on the EE community. If you login to MyEE you should be able to see your account number and bills.

If you need the account number to set up MyEE it should be on an order confirmation email, you will need to call if you can't find it.

0330 123 1105 Monday to Friday, 8am to 9pm, Saturday and Sunday, 8am to 8pm

Neil

Re: Why cant find my bill for my broad ban

Shdhdhdhdhr — Thu, 06 Jun 2024 02:04:42 GMT

All of my EE emails only show the last four digits of my account number and without the account number I cannot check my bill online. The person above clearly states the same. WE ARE ONLY GIVEN THE LAST 4 DIGITS. I'm a few hours away from cancelling with EE.

Re: Why cant find my bill for my broad ban

JimM11 — Thu, 06 Jun 2024 03:53:07 GMT

@Shdhdhdhdhr That is correct, all e-mails about billing only show the last 4 numbers, You should have received an e-mail when you first ordered your broadband, on this you will find Your order reference and account number and all the details about your package.

Re: Why cant find my bill for my broad ban

Shdhdhdhdhr — Thu, 06 Jun 2024 08:14:09 GMT

On the order confirmation email from EE it has given me a BT account number starting with GB. When I type it in on the EE app it says I can't use the BTA ACCOUNT NUMBER. This is the problem with EE. It's an absolute mess.

And yes the email is EE.

Re: Why cant find my bill for my broad ban

JimM11 — Thu, 06 Jun 2024 09:49:06 GMT

@Shdhdhdhdhr Then this will be the choice from a post yesterday about billing.

if you speak with the broadband billing team they'll be happy to help.

0330 123 1105 Monday to Friday, 8am to 9pm, Saturday and Sunday, 8am to 8pm