topic No order number - can't access bill in Broadband & Landline

No order number - can't access bill

jim6707 — Wed, 05 Jun 2024 12:45:31 GMT

I have had fibre bb installed. No order number came with the text order confirmation and so I can't access my account/bills info etc.

Also in the app there is no 'Bills & Payments' tab.

What am i supposed to do to check my account has been set up correctly???

Re: No order number - can't access bill

JimM11 — Wed, 05 Jun 2024 13:45:48 GMT

@jim6707 You should have received e-mails from EE throughout the process, does one of them not detail your account number. And if/when/new to EE you would have had limited time to set up your ID, can you login with an EE ID? If not then call EE CS and have agent setup/check etc.

Re: No order number - can't access bill

jim6707 — Wed, 05 Jun 2024 14:35:06 GMT

Yes I should have received emails but I did not, they were txts and none contain the order number. I didn't need it to log in but i do need it for my accounts.

Ofc I can ring EE but I've already spent hours sorting out my fibre installation because OPENREACH FAILED TO TURN UP ON THE DAY😠

Re: No order number - can't access bill

JimM11 — Wed, 05 Jun 2024 14:39:00 GMT

@jim6707 If you have had a DD payment you should find it on that at your bank details possibly?

Re: No order number - can't access bill

jim6707 — Wed, 05 Jun 2024 17:10:08 GMT

Now you see my issue, it's not on my bank account yet. I've had other companies mess me around and that's why I'm trying to check billing details.

Re: No order number - can't access bill

Neil-O — Wed, 05 Jun 2024 18:02:17 GMT

Hi @jim6707 if you speak with the broadband billing team they'll be happy to help.

0330 123 1105 Monday to Friday, 8am to 9pm, Saturday and Sunday, 8am to 8pm

Neil

Re: No order number - can't access bill

jim6707 — Thu, 06 Jun 2024 11:37:56 GMT

Rang the number, pressed option 1 was cut off. Tried 3 times and have now given up. Impossible to deal with this poor level of customer service but now I'm trapped for 24 months. Many thanks to Sean Bean.