topic Re: Unable to access certain websites in Broadband & Landline

Unable to access certain websites

TehLadyK — Mon, 03 Jun 2024 16:01:12 GMT

I have had no issues with trying to connect to certain websites for a long time, but suddenly overnight access to certain websites has suddenly vanished. The websites time out rather than connecting, and everything leads to this being an ISP problem due to the fact that it is only a couple of websites that are blocked rather than everything.

The websites that I have noticed are blocked so far are: legendsofidleon.com - the web client for an idle game that is PG13. The only thing that the website hosts is the game and a few links to helpful other sites, and the game itself isn't blocked as I can still play it through Steam

desktop.github.com - the download page for github desktop. Well known company, well known product, just not accessible for some reason.

Re: Unable to access certain websites

Mustrum — Mon, 03 Jun 2024 16:47:05 GMT

@TehLadyK there seems to be some routing issues with sites via github.io. There has been similar reports elsewhere.

Suggest you give the Broadband Care Team a call, the more they hear about such issues hopefully the quicker it will be resolved.

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: Unable to access certain websites

XRaySpeX — Mon, 03 Jun 2024 18:12:41 GMT

Both those sites time out for me too.

Usually when it happens that a site is suddenly not reachable after being OK for ages, it's something going on temporally at that site & so not within the remit of EE. Even EE's online a/c site is sometimes like that 😉 !

Re: Unable to access certain websites

pt247 — Mon, 03 Jun 2024 21:46:29 GMT

None of the Github Pages are working.

Re: Unable to access certain websites

Mustrum — Mon, 03 Jun 2024 22:02:03 GMT

@pt247 as I said earlier, it seems to be an issue affecting others, lines are closed now, but do report the issue in the morning if still not working.

Alas this being a user forum, no one has access to account info, so not much we can do.

It is working via O2 mobile, or try a VPN if you have one.

Re: Unable to access certain websites

pt247 — Tue, 04 Jun 2024 09:43:53 GMT

I don't have VPN. Here is a website you can try. - github.io
It's a problem with any website hosted by github.io (GitHub pages).
It's working on other mobile providers like LycaMobile.

Re: Unable to access certain websites

pt247 — Tue, 04 Jun 2024 09:53:39 GMT

It's working now!

Thanks for resolving this issue.

Re: Unable to access certain websites

XRaySpeX — Tue, 04 Jun 2024 09:56:26 GMT

Yes, GitHub seem to Got their Hub together again with no involvement from EE.

Re: Unable to access certain websites

pt247 — Tue, 04 Jun 2024 10:10:17 GMT

It was working for other providers. I could tether another phone on non-ee data and load the same website on my laptop. I find it highly unlikely that nothing changed at EE. I wasted yesterday debugging this issue and 2 more hours on the phone with support this morning. The least you can do is investigate and acknowledge the issue. I am sorry to say I am disappointed with EE Support.

Re: Unable to access certain websites

dylanbeattie — Tue, 04 Jun 2024 10:10:17 GMT

In case anybody's curious: all the affected sites are hosted by GitHub Pages, along with hundreds, maybe thousands, of other websites - they all share the same block of network addresses. It looks like somebody was hosting malware on a Github Pages site, which meant that Spamhaus.org flagged that block of IP addresses as suspicious. Which meant that BT's network started blocking traffic to any website hosted on any of those addresses. Same thing happened for Plusnet broadband customers, so I guess EE and Plusnet both rely on BT as their upstream network provider.

https://community.bt.com/t5/BT-Fibre-broadband/DNS-Issues/td-p/2387163

https://community.plus.net/t5/Broadband/Website-seems-to-be-blocked-inaccessible-via-PlusNet/m-p/1972514

https://github.com/orgs/community/discussions/127187

Seems to be back up now, both for EE and Plusnet, although as of 11:06 on June 4th those addresses (185.199.108.153, 185.199.109.153, 185.199.110.153, 185.199.111.153) still show up in Spamhaus' block list so I'm guessing BT have done something to make sure those addresses don't get filtered?

https://check.spamhaus.org/sbl/listings/fastly.com/

Re: Unable to access certain websites

XRaySpeX — Tue, 04 Jun 2024 10:37:27 GMT

@dylanbeattie wrote:

so I guess EE and Plusnet both rely on BT as their upstream network provider.

Yes, EE, BT, PN & many other ISPs use the OR infrastructure for BB.

Re: Unable to access certain websites

Macca67 — Fri, 27 Sep 2024 16:42:31 GMT

I want to access adult siites

Re: Unable to access certain websites

XRaySpeX — Fri, 27 Sep 2024 19:43:59 GMT

@Macca67 : Which router do you have?