https://community.ee.co.uk/t5/Broadband-Landline/Re-Overcharged/m-p/1393003#M95151 <P>Cheers Chris worked on both fronts with Ardhil on BT sorting the £150 as a failure to record return ? He then passed me to Danyl on EE who very quickly sorted the necessary credit &amp; revised subscription missing roaming - very time consuming for this 79 year OAP but worth it in the end - hope the compensation ex grsatia payments reflects the stress &amp; anxiety they put me through? Thanks for the guidance&nbsp;</P><P>Dave</P><P>PS watch this space for promised install of full fibre 500GB All Rounder plan promised by 16 June - 90 days after first farrago ??</P> Mon, 03 Jun 2024 19:13:18 GMT Daipop 2024-06-03T19:13:18Z https://community.ee.co.uk/t5/Broadband-Landline/Re-Overcharged/m-p/1392808#M95134 <P>Following a **bleep** up with installation (still ongoing?) I’ve been charged ) £150 with no explanation at all BUT if it’s for the 2 x £75 extra tv boxes not fitted obviously &amp; returned on 15 April 2024 as I told EE ?? Any help for this 79 year OAP please <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span></P> Mon, 03 Jun 2024 12:58:13 GMT https://community.ee.co.uk/t5/Broadband-Landline/Re-Overcharged/m-p/1392808#M95134 Daipop 2024-06-03T12:58:13Z https://community.ee.co.uk/t5/Broadband-Landline/Re-Overcharged/m-p/1392828#M95138 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2344498">@Daipop</a>&nbsp; You’ll have to call and speak with EE customer services about this. &nbsp;</P> Mon, 03 Jun 2024 13:42:45 GMT https://community.ee.co.uk/t5/Broadband-Landline/Re-Overcharged/m-p/1392828#M95138 Chris_B 2024-06-03T13:42:45Z https://community.ee.co.uk/t5/Broadband-Landline/Re-Overcharged/m-p/1393003#M95151 <P>Cheers Chris worked on both fronts with Ardhil on BT sorting the £150 as a failure to record return ? He then passed me to Danyl on EE who very quickly sorted the necessary credit &amp; revised subscription missing roaming - very time consuming for this 79 year OAP but worth it in the end - hope the compensation ex grsatia payments reflects the stress &amp; anxiety they put me through? Thanks for the guidance&nbsp;</P><P>Dave</P><P>PS watch this space for promised install of full fibre 500GB All Rounder plan promised by 16 June - 90 days after first farrago ??</P> Mon, 03 Jun 2024 19:13:18 GMT https://community.ee.co.uk/t5/Broadband-Landline/Re-Overcharged/m-p/1393003#M95151 Daipop 2024-06-03T19:13:18Z