topic Re: Broadband down NG10 3TB in Broadband & Landline

Broadband down NG10 3TB

adthepad — Mon, 03 Jun 2024 12:15:59 GMT

NG103TB area. My broadband went to 1/5th of the speed it should be last week, then completely went down on Friday evening. I have no idea what the issue is and i have no idea if a human even knows if i have this problem. The recorded message just said something like “there is no need to call again” and “it (should) be fixed by the 6th”. A lot of my home is automated, my alarm and cctv relies on my broadband connection. Can any EE folk tell me what is going on please?

Re: Broadband down NG10 3TB

XRaySpeX — Mon, 03 Jun 2024 12:18:24 GMT

Which EE BB plan do you have? Which router do you have?

Re: Broadband down NG10 3TB

adthepad — Mon, 03 Jun 2024 12:29:34 GMT

I am on the 1.6gb plan and have the SH31B router

Re: Broadband down NG10 3TB

XRaySpeX — Mon, 03 Jun 2024 12:48:32 GMT

Do you have a landline no?

Re: Broadband down NG10 3TB

adthepad — Mon, 03 Jun 2024 12:57:26 GMT

No landline. It is an external fault as the red light is on the openreach box on my wall.

Re: Broadband down NG10 3TB

XRaySpeX — Mon, 03 Jun 2024 13:04:17 GMT

Try Check service status for BB at your postcode.

Re: Broadband down NG10 3TB

adthepad — Mon, 03 Jun 2024 13:43:25 GMT

Ive already been through all that. It was me who reported the fault.