topic Re: Loss of connection in Broadband & Landline

Loss of connection

Amy304 — Sun, 02 Jun 2024 20:23:25 GMT

I have recently changed broadband providers and currently using EE mobile but my JVC TV no longer connects to wifi ever since. Anyone has any idea of what I can do to restore this.

I have tried to hotspot abd still couldnt connect

Any ideas what else I could do

Re: Loss of connection

XRaySpeX — Sun, 02 Jun 2024 20:27:20 GMT

Who have you changed BB from/to?

Re: Loss of connection

Mustrum — Sun, 02 Jun 2024 20:42:34 GMT

@Amy304 how old is your TV, and can it see and connect to your new EE mobile WiFi?

Are you using a phone as a hotspot, or do you have an EE mobile service?

Re: Loss of connection

Northerner — Sun, 02 Jun 2024 20:57:24 GMT

Hi @Amy304

Try settings your SSID and password to the same settings to the tv last connected wifi settings.

Alternatively go into your tv settings and factory reset.

Thanks

Re: Loss of connection

Amy304 — Mon, 03 Jun 2024 21:49:05 GMT

Thank you for responding, my TV is about 3years now.

It can see the EEnetwork but can't connect when I input the password, I have also tried to hotspot with my phone and it simply won't connect

Re: Loss of connection

Amy304 — Mon, 03 Jun 2024 21:54:45 GMT

Thank you for your prompt response

Don't really understand what the first statement means

Try settings your SSID and password to the same settings to the tv last connected wifi settings.

Secondly, I tried to do the reset but couldn't find the factory reset bottom on the TV