topic Re: 2.4ghz very slow in Broadband & Landline

2.4ghz very slow

RBAILEY — Sun, 02 Jun 2024 07:25:59 GMT

I have 300 mbps ee fibre and get around 290 on 5ghz devices over wifi, but 2.4ghz is between 10 - 20mbps download with 60mbps upload.

I have 2 pc, a samsung phone and smart plugs on the 2.4ghz.

EE sent a new router, but still no change.

Would adding a mesh set up improve the 2.4ghz speed?

Any ideas where I should look?

Thanks in advance.

Re: 2.4ghz very slow

Northerner — Sun, 02 Jun 2024 09:21:13 GMT

Hi @RBAILEY

It maybe the construction of your building. 2.4 is a legacy wifi frequency and is useful for longer distances but is slower, 5 is better at speed but shorter distances.

Heavy demand devices should be connected to 5 over 2.4. In fact i would invest in a wifi 6e access point and connect that to your ethernet point, then disable the wifi on your router.

Thanks

Re: 2.4ghz very slow

JimM11 — Sun, 02 Jun 2024 09:33:19 GMT

@RBAILEY Which router do you have? What device do you wish to test the 2.4ghz band with? And your figures do not make sense with regards to the upload,

Re: 2.4ghz very slow

RBAILEY — Sun, 02 Jun 2024 15:01:43 GMT

It's a EE smart hub, it's only been active for a month. My bad on the figures, I've just done another speed test and got - latency 16ms, download 5.27mbps and up load 20.53mbps. That's on a del pc 8 meters away with clear line of sight to the router. Another PC gives similar results and a new samsung a20e phone is the same. First thing I noticed on this hub was how bad the range is, my old sky hub would get to the end of my garden, this one doesn't get anywhere outside.

Re: 2.4ghz very slow

RBAILEY — Sun, 02 Jun 2024 15:05:56 GMT

I also tried a factory reset of the router and had nothing else connected except the PC with a clean windows 10 install and the results are the same. I called EE/BT help a few days ago and they said EE hubs did have problems with 2.4ghz, but I would have thought that was an old issue. The other thought is that EE charge £10 a month for wifi extenders, maybe this is done on purpose to make us spend more money.

Re: 2.4ghz very slow

JimM11 — Sun, 02 Jun 2024 15:39:02 GMT

@RBAILEY Everything you are saying is bad. 1st post the model of your router on label back of hub. 2nd do ethernet connected speed test. 3rd 5ghz speed test. Log into your router 192.168.1.254 if you have not changed anything. Have a look and see what the sync speed is for up/down. You posted that you had the Fibre 300 package, is this for Landline or Mobile package and fttp or G.fast connection. 2.4ghz on a 1 x 1 device is 70mb/s, 2 x 2 device is 150mb/s, normal values are 70% of max rating, so on the 150 would expect you to get 100mb/s at least. And as you say, you can only test wi-fi with everything else of, 1 device with a problem can kill the band. And if it is a problem, temp turn of the 5ghz band from the hub manager to retest the 2.4ghz band. Do you have one ssid for all, not sure if your model allows for separate ssid's. Post back your results.

Do wi-fi test at 6 foot away from the router also,

Re: 2.4ghz very slow

RBAILEY — Sun, 02 Jun 2024 18:25:33 GMT

Hi. It's a smart hub plus, no other info on the hub just passwords etc. Just the 1 ssid. I've just bought a 5ghz wireless adapter and that's giving me 190mbs where the PC is, I can't get an ethernet cable to reach it, but I'll try and pick 1 up. I can't find the sync speed anywhere in the router settings.

For such a big company, EE realy are rubbish at investing in decent equipment and apps, realy **bleep**e to use and so unreliable.

Re: 2.4ghz very slow

XRaySpeX — Sun, 02 Jun 2024 18:29:14 GMT

If you're on Full Fibre there are no sync speeds in the router. They are handled by the ONT modem. You can only test your speeds using speedtests.

Re: 2.4ghz very slow

JimM11 — Sun, 02 Jun 2024 18:49:56 GMT

@RBAILEY Your adapter is probably plugged into a usb2 port, your needs do not appear to require a full mesh system, possibly just a AX repeater/extender would suit your requirements. If you want a recommendation Asus RP-AX58 works, does require a possible setup, you would place it half way between your Router and Device. Look at your hub label and give the model number you have went from smarthub and smarthub+ and dont even know if you are on fttp either unless you do not know.

Re: 2.4ghz very slow

RBAILEY — Sun, 02 Jun 2024 19:34:17 GMT

Yeah I don't know, I'm not that tech savvy unfortunately. There is no info at all on the router or on the info plate (just passwords) that gives details of the router make or model, just a manual that says smart hub plus on it that came in the box. I'll look at a booster but i have a few smart plugs in the front and back gardens on 2.4ghz, but tbh if this is the best ee can do then I'll throw it back at them.

Thanks for all the help though

Re: 2.4ghz very slow

JimM11 — Sun, 02 Jun 2024 19:50:41 GMT

@RBAILEY So you know, not EE CS here, user like yourself just trying to help, Its not apples to apples, from sky to EE, this is the equivalent of the SKY Max system, see how much sky customers complain about that. But if you need help, just post and tag me. EE Router does need a little more work done on it, but it's really not that bad. 👍

Re: 2.4ghz very slow

XRaySpeX — Sun, 02 Jun 2024 19:58:17 GMT

Post a pix of where the router is plugged into.

Re: 2.4ghz very slow

Mustrum — Sun, 02 Jun 2024 20:11:12 GMT

@RBAILEY not sure what you are expecting, but you will never get the same speeds on 2.4 channels. Much will depend on the capabilities and how your devices negotiate speed with the router. The following guide from Wiki shows the different standards over the years - seems your older 2.4 kit is as expected connected at lower speeds.

https://en.wikipedia.org/wiki/IEEE_802.11

At the end of the day. WiFi is a compromise, anything you want faster speeds from should be WiFi6 to match the router capabilities and be close to the router, or better connected via ethernet. Other stuff that does not need speed can be further away and use the 2.4 older WiFi 3/4 standards.

Re: 2.4ghz very slow

RBAILEY — Mon, 03 Jun 2024 06:15:48 GMT

I guess i didnt realise how performance can differ so much with different routers. I can route some ethernet cables to computers, but the main problem i have is the lack of range on 2.4 with smart plugs being in the garden, maybe I got spoilt with skys range. I dont have a land line so I'm tempted with a tp-link ac1200, at £32 its worth a try. Cheers

Re: 2.4ghz very slow

RBAILEY — Tue, 04 Jun 2024 04:51:01 GMT

It turns out moving my hive hub away from yhe router increased the range significantly. The speed on 2.4 is still around 20mbps, but i can live with that.

Thanks to all for your help