topic Re: Advice on cancelling my Broadband contract with 14 day cancellation period in Broadband & Landline

Advice on cancelling my Broadband contract with 14 day cancellation period

MeToo — Sun, 02 Jun 2024 08:12:32 GMT

I'm within my 14 day cancellation period and having taken out the Fibre 67 Essentials broadband plus Digital Home Phone I decided to cancel the Digital Home Phone part. EE cancelled the Digital Home Phone but switched my broadband to Essentials Fibre 36! Trying to sort this out with EE is a NIGHTMARE! I'm just getting bounced around from different departments. I raised a complaint on 24th May, yesterday I received an email saying that the complaint had been resolved which it certainly hasn't! I finally managed to speak to a very apologetic man yesterday and get his email address he he's away until the day after my cancellation period ends!

I feel I'm better of cancelling my contract because if the can't rectify this issue that was created by them I don't have much faith in what the next 23 months holds. Surely it's just a simple job to switch my contract back to what I agreed in the first place?

Does anyone have details of how to actually cancel? I was with BT for years and never had a single issue. EE and BT are the same company aren't they?

Thanks

Re: Advice on cancelling my Broadband contract with 14 day cancellation period

MeToo — Sun, 02 Jun 2024 07:54:31 GMT

Hi, how did you get on?

I'm within my 14 day cancellation period and having taken out the Fibre 67 Essentials broadband plus Digital Home Phone I decided to cancel the Digital Home Phone part. EE cancelled the Digital Home Phone but switched my broadband to Essentials Fibre 36! Trying to sort this out with EE is a NIGHTMARE I just get bounced around from different departments. I raised a complaint on 24th May, yesterday I received an email saying that the complaint had been resolved which it certainly hasn't! I finally managed to speak to a very apologetic man yesterday and get his email address who said he would sort it all out, but surprise surprise he's away until the day after my cancellation period ends!

Re: Advice on cancelling my Broadband contract with 14 day cancellation period

JimM11 — Sun, 02 Jun 2024 08:39:02 GMT

@MeToo That's what the adverts all say. Help link you requested below. And incase you need the 2nd link.

How Do I Cancel My Broadband or TV Plan? | Profile Help | EE

Broadband Service Terms and Conditions | Help | EE

Re: Advice on cancelling my Broadband contract with 14 day cancellation period

MeToo — Sun, 02 Jun 2024 09:28:31 GMT

Thanks JimM11