topic Re: Missing RJ11 (ADSL CABLE) and Mirco Filter in Broadband & Landline

Missing RJ11 (ADSL CABLE) and Mirco Filter

TimothyM — Sun, 02 Jun 2024 10:49:48 GMT

HI all i am new here

my service is due to go live tomorrow and i received my router but when opening the box i am missing RJ11 cable (grey cable) and mirco filter i have the red & yellow Ether cables thats it

any advice

Re: Missing RJ11 (ADSL CABLE) and Mirco Filter

JimM11 — Sun, 02 Jun 2024 10:54:34 GMT

@TimothyM What package did you subscribe to for your broadband?

Re: Missing RJ11 (ADSL CABLE) and Mirco Filter

TimothyM — Sun, 02 Jun 2024 10:55:39 GMT

@JimM11 Fibre36

Re: Missing RJ11 (ADSL CABLE) and Mirco Filter

JimM11 — Sun, 02 Jun 2024 10:57:41 GMT

@TimothyM Essential fibre 36 or full fibre 36?

Re: Missing RJ11 (ADSL CABLE) and Mirco Filter

TimothyM — Sun, 02 Jun 2024 10:58:21 GMT

@JimM11 my bad sorry Essential fibre 36

Re: Missing RJ11 (ADSL CABLE) and Mirco Filter

JimM11 — Sun, 02 Jun 2024 11:01:51 GMT

@TimothyM If you already have broadband and a master socket/filter older socket, then cable and filter can be connected to the replacement router. It would appear that you have been sent the wrong box. Let me know what you have.

Re: Missing RJ11 (ADSL CABLE) and Mirco Filter

TimothyM — Sun, 02 Jun 2024 11:05:56 GMT

@JimM11 i have old master socket what you need the filter for thats not a problem i can use the old filters i have along with the old RJ11 cable

as they have sent me the wrong box it will not effect performance will it as in its not set up for full fibre is it ?

Re: Missing RJ11 (ADSL CABLE) and Mirco Filter

JimM11 — Sun, 02 Jun 2024 11:14:08 GMT

@TimothyM Everything is the same, apart from one does not have the filter and cable, there is nothing different regarding performance, and with you having the old master socket that is your slowest point anyway, newer master sockets do help to increase speed of broadband signal cable and filter should work fine. Also copying you the help link. Are you keeping landline as another question for you? Also let us know what you have received router wise, should be the new EE Superhub+. Link is below for you.

https://ee.co.uk/help/broadband/getting-started

Re: Missing RJ11 (ADSL CABLE) and Mirco Filter

TimothyM — Sun, 02 Jun 2024 11:19:42 GMT

@JimM11 i am also switch my phone line over to the new digital line

looks like i was send SmartHub (SH20A) as it states that on the box

Re: Missing RJ11 (ADSL CABLE) and Mirco Filter

JimM11 — Sun, 02 Jun 2024 11:52:39 GMT

@TimothyM Slightly older router but believe it has a telephone connection...Then phone will plug into the back of the router, you will see the phone socket on it, can take a little time for the phone to register and settle on the digital voice, all of your other socket's or extensions if you use them will become defunct. Any problems head back to the forum, hope your change over goes smooth, and if you do not have many devices to change over onto the new router. There is a quick way to do it, and can help if you need. Welcome to the forum. HTH

Re: Missing RJ11 (ADSL CABLE) and Mirco Filter

JimM11 — Sun, 02 Jun 2024 11:53:44 GMT

@TimothyM Please relook as i was editing the post when you replied...