topic Re: EE Smart Hub SH31B & BT Halo 3 black discs. in Broadband & Landline

EE Smart Hub SH31B & BT Halo 3 black discs.

GrandadSpike — Thu, 14 Dec 2023 09:40:29 GMT

I have just switched from BT to EE after receiving an email from BT, as I need 7 Halo discs to cover my old Cottage with 2ft + thick stone walls, I have to mainly feed the discs on Cat6 cables. Because of this I asked the advisor several times are these compatible with the new EE router & was always assured they were.

have sent many hours on the phone yesterday I was eventually assured by a “technical manager” that they are, but I need to factory reset both the hub which is still in the box & the disc before trying to connect them together.

Does anyone know whether this is going to work please, the BT discs are black as is the new hub?

I’ve also seen many post saying the new EE is nowhere near as good as the BT full fibre 900 that people (like me) have had before, does any have one that works please??

Thanks in advance for any help you can give me.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

John-C — Thu, 14 Dec 2023 14:37:14 GMT

Hi @GrandadSpike, sorry you're not happy with the advice given to you about the BT discs when you moved over to EE broadband.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this,

Cheers

John

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

Speedbird20 — Thu, 14 Dec 2023 14:46:17 GMT

Do you have a resolution to this?

I was on (flawless) Full Fibre 900 and upgraded to New EE. I was told that my black wifi discs were compatible but I can see no instructions on how to connect them to the Smart Hub Plus anywhere.

I also have a new hub coming as the first one seems to have failed and is constantly stuck with a flashing green light (which there is no mention of in any of the documentation).

Bizarrely there is no internet connection when it flashed green but my EE mobile can connect using WiFi calling.

So, for the time being, I'm back on my old BT Home Hub 2.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

GrandadSpike — Thu, 14 Dec 2023 15:07:40 GMT

Thanks John, I’ve replied to private message.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

XRaySpeX — Thu, 14 Dec 2023 15:25:57 GMT

The white 'high street' BT Whole Home Wi-Fi discs can be used with any router.

The black BT Complete Wi-Fi discs cannot be used with any router other than a BT Smarthub 2.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

Speedbird20 — Thu, 14 Dec 2023 15:58:21 GMT

Thats disapointing, and not what i was told by EE.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

GrandadSpike — Thu, 14 Dec 2023 16:04:35 GMT

Not what I was told either before I changed from BT & certainly not what I was told yesterday by the “technical manager”, apparently EE have just discovered this.

Now whether that’s correct or not remains to be seen, has anyone actually tried this please??

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

XRaySpeX — Thu, 14 Dec 2023 16:09:45 GMT

I posted about the BT Complete Wi-Fi discs. I'm not familiar with the Halo discs. Are they the same?

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

GrandadSpike — Thu, 14 Dec 2023 16:32:41 GMT

I believe so, my BT package was called Halo 3+ which used the Smart Hub 2 & the black Halo discs, the label on the back of the disc just has the BT logo & WiFi Disc written on the back of it & I can control the whole system in the BT app.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

garywood84 — Sat, 16 Dec 2023 11:01:14 GMT

@GrandadSpike Even if the black BT Complete WiFi discs work with your EE Smart Hub Plus, they'll remove the only benefit of moving over to EE, which is that the Smart Hub Plus is WiFi6 enabled. This gives a much faster WiFi connection than WiFi5 used in the BT Smart Hub 2 and the Complete WiFi discs. So, if you connect the black discs, your WiFi will remain slower than the Smart Hub Plus can provide.

Why not just contact EE and order Smart WiFi devices instead? These are white, square shaped replacements for the black BT Complete WiFi discs, and they are WiFi6 capable, so you'll get the benefits of faster WiFi throughout your property.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

GrandadSpike — Sat, 16 Dec 2023 11:53:25 GMT

Hi garywood84 I realise that, but EE will not give me anymore than 3, maybe 4 of the new discs, given that I need to hardware the 4 discs to get around my thick stonewalled cottage & the use a further 3 discs to feed the rest of the cottage that’s not going to work. I only changed to that EE package because BT told me I needed to move to EE.

Thanks for your help though, much appreciated.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

garywood84 — Sat, 16 Dec 2023 12:45:58 GMT

Thanks, @GrandadSpike. Sales told me that I could only have a maximum of 3 Smart WiFi devices, but I had more than that with BT, and I just called 150 after the initial devices were delivered and ordered more. It was straightforward and they sent them to me without any problems.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

OrchardBarnSN — Mon, 18 Dec 2023 06:51:01 GMT

I would like to be contacted to, as I have just set up the new router/disc and have a substandard Wi-Fi delivery.I was told the black discs would work, but cannot connect them to new system.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

garywood84 — Mon, 18 Dec 2023 07:00:12 GMT

@OrchardBarnSN It's possible that the black, BT Complete WiFi discs will work, but the EE Smart Hub Plus is WiFi 6 and the BT discs are WiFi 5, so they will limit the speed of your WiFi to less than the new hub is capable of providing. You'd be better to replace the black discs with the new EE Smart WiFi repeaters, to keep all of your network WiFi 6.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

OrchardBarnSN — Mon, 18 Dec 2023 07:23:50 GMT

Thanks, interestingly enough, since October I've gone from BT fullfibre 500, and eventually getting a engineer out to set up discs, to migrating to EE, and told that this system was more powerful, and I'd only need 1 disc, but i could link up the discs!

It would seem that the BT/EE call handlers aren't up to speed

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

garywood84 — Mon, 18 Dec 2023 07:36:38 GMT

@OrchardBarnSN They definitely are not, many of them by their own admission. One I spoke to last week did her best to help me, but confirmed that she'd only be trained on EE the day before.

It's true that WiFi 6 is more powerful than WiFi 5. But you shouldn't settle for using the black discs. You are paying for Smart WiFi at a cost of £10 per month for 24 months, and this includes three Smart WiFi repeaters. So, if there are areas of your home where you are getting slower speeds, contact 150 and ask for your additional devices, so that you can replace all the black BT Complete WiFi discs.

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

Sedumdamp — Sat, 01 Jun 2024 09:31:40 GMT

I have just moved from BT to Sky big mistake so I moved back although now EE I have a similar problem I had multiple black wifi discs which don't work with the new EE set up. I am trying to get an engineer out to see whether they can improve the set up and whether I need more than the one booster thing they have I given me (I think I will)

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

Sedumdamp — Sat, 01 Jun 2024 09:32:33 GMT

Can not get the old black discs to connect they show a red light even when wired

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

Kielty1 — Sun, 02 Jun 2024 09:53:58 GMT

I have recently migrated from BT to EE where I had the Halo 3+. EE automatically sent me a new Smart Hub Plus and 3x Smart wifi devices to replace the Smart Hub 2 and Black discs (which need to be returned) - no issues at all. Wifi is MUCH faster around the house.

I would contact EE and get the new Smart wifi replacements for your black discs..

Re: EE Smart Hub SH31B & BT Halo 3 black discs.

JimM11 — Sun, 02 Jun 2024 10:16:50 GMT

@Sedumdamp The old black disk's are compatible with the BT router only, this is reported multiple times in the forum.