topic Re: Too Many Emails from EE & Hassle about BT equipment 'Returns' in Broadband & Landline

Too Many Emails from EE & Hassle about BT equipment 'Returns'

CC143 — Thu, 30 May 2024 20:46:23 GMT

I contacted BT a few weeks ago about my broadband contract renewal that is due in October 2024. Before I knew it, I had been swept over to EE with a new contract (now that BT & EE are together, which I don't believe they are). Little did I know that I would be getting a new Smart Hub from EE, which meant that I had the inconvenience of changing out a hub (and not without hassle). I lost the use of my printer for several days due to **bleep** problems and password issues. I now don't have the use of my walk-about Panasonic phones because I need to buy an Analogue Converter ... grrr!
However, I am now getting 'warning flag' emails from EE (far too many) about BT equipment that is required to be returned. I have already returned it, with Proof Of Posting in-hand, although I expect EE will DD my bank account for said equipment 'not yet returned' and then I'll have to fight them to get that payment returned. I DON'T HAVE A GOOD FEELING ABOUT EE GOING FORWARD!!

Re: Too Many Emails from EE & Hassle about BT equipment 'Returns'

Neil-O — Fri, 31 May 2024 07:54:39 GMT

Hi @CC143 I'm sorry about the initial problems after transferring to new EE. When did you return the equipment?

It can take up to 3 weeks for returns to be processed so if the reminder has been received within this time you can ignore it.

Thanks

Neil

Re: Too Many Emails from EE & Hassle about BT equipment 'Returns'

GMLegal — Thu, 13 Jun 2024 13:47:32 GMT

I'm also getting constant letters about returning. Sent back on 25/5 in the returns bag with the label provided. I didn't keep proof of postage as assumed this could be tracked at EE. Why are you sending me so many reminders when you must be able to check?