topic Re: Requesting a returns bag in Broadband & Landline

Requesting a returns bag

Steve_Catfish — Wed, 29 May 2024 16:57:19 GMT

I need to return a redundant Smart Hub Plus but I haven't received a bag. I have accessed https://ee.co.uk/help/orders/return-and-recycle-ee-product which says 'If we've asked you to return equipment and you need another bag or need one sending to a different address, you can contact us on 0330 123 1105.' When I call that number there is no option even remotely connected to requesting a return bag. How do I order one?

Re: Requesting a returns bag

XRaySpeX — Wed, 29 May 2024 17:01:29 GMT

Try Opt 2 (BB) > Opt 2 (bill).

Re: Requesting a returns bag

Steve_Catfish — Wed, 29 May 2024 17:36:52 GMT

Hi XRaySpeX
I have called both 0330 123 1105 and 0800 079 8586
I selected Option 2 Broadband as you advise, under that are 4 options, Opt 1 is home phone or BB, Opt 2 is TV & Sport, Opt 3 is Mobile, Opt 4 is suspicious or nuisance contacts.
No sign of bill or return bags.

Re: Requesting a returns bag

XRaySpeX — Wed, 29 May 2024 18:17:03 GMT

Not on my phone there wasn't! 2nd level was 1 = faults, 2 = billing, 3 = leaving or moving.