topic Refund in Broadband & Landline

Refund

Pollyannapink — Tue, 28 May 2024 14:04:24 GMT

I recently had full fibre installed which is fine. However, I was charged twice last month ..one direct debit from my old EE account number and one from my new . I had been assured my old account would be closed down. I have requested a refund for the amount overpaid. I have still not received this refund. How long should this process take before I see the money back in my bank ?

Re: Refund

Paddy-B — Tue, 28 May 2024 14:26:10 GMT

Hi @Pollyannapink,

Thank you for posting. I'm sorry you were double charged. When a refund is done back to the bank account it normally takes around 5 working days for the fund to reach the account.

When were you told that the refund had been requested?

Thanks,

Paddy

Re: Refund

Pollyannapink — Tue, 28 May 2024 16:09:29 GMT

Hi Paddy

Thanks for your reply.

I did only request the refund on Saturday 25th May, so thats OK. However, the girl I spoke to in the refund department, did tell me it would be in my bank within a couple of hours. Unfortunately I didn't catch her name . I was losing the will to live quite honestly, as I had to speak to three different people and the call took an hour in the end !

Anyhow, I will await the exciting day when it hits my bank !

Thankyou .