topic Re: Ee not providing what contract shows in Broadband & Landline

Ee not providing what contract shows

Lifn — Tue, 09 Apr 2024 17:15:40 GMT

Had ee tv and broadband for a month

have no access to bills or plans in login or app.
contract shows have discovery plus and Apple TV for 6 months keep contacting ee but say need to use app but doesn’t show on the app.
can ee break contract like this.

Re: Ee not providing what contract shows

Chris_B — Tue, 09 Apr 2024 19:11:04 GMT

@Lifn Have you trying looking at your online account? And have you activated these offers.

Re: Ee not providing what contract shows

Lifn — Tue, 09 Apr 2024 20:29:22 GMT

Yes online account and app both show no tv or broadband
so can’t activate discovery or Apple TV.
called ee many times and they don’t seem to know how to sort this.

Re: Ee not providing what contract shows

Lifn — Thu, 11 Apr 2024 17:17:50 GMT

Looks like this is a known issue but ee continue to start new contracts knowing they can’t supply what is sold.

would like to know what ee has to say other than it’s been like this for months and looking into it.

Re: Ee not providing what contract shows

Lifn — Sat, 13 Apr 2024 09:38:50 GMT

No reply from ee

and ee said twice there’s been a manual merge request on accounts

then be sorted on the 8th then the 12th now be weeks.

Re: Ee not providing what contract shows

Lifn — Fri, 19 Apr 2024 20:16:25 GMT

Just on the phone to ee I said just wanted to add to notes lady put me on hold and after 1 hr 15 mins just got cut off at 9pm with no communication

still no solution after 5 weeks of limited access to bills and services

just keep getting told different things that don’t happen or do what ee say

Spent about 8 hours on phone now and can’t be bothered to keep saying same things over to different people.
As seems no clear communication or knowledge of what’s happening apart from been like it for months

Re: Ee not providing what contract shows

Lifn — Sat, 20 Apr 2024 11:09:42 GMT

no broadband or tv shows on online account so how can I activate anything

Made new id on app now can activate discovery and see broadband bill

but now can’t see mobile account

can’t link products as either shows need to call but they can’t link them or app shows already linked but mobile account is not there.

and when click activate Apple TV on app l just goes back to same page.

Re: Ee not providing what contract shows

Lifn — Sat, 20 Apr 2024 11:10:12 GMT

We message me here but don’t reply

Re: Ee not providing what contract shows

Lifn — Sat, 20 Apr 2024 11:16:09 GMT

Online account shows no broadband or tv so how can I activate anything

made new id on app now can activate discovery but Apple TV won’t activate

now mobile account doesn’t show on app

Link product shows need to call e e but they can’t link them

ee has messaged me here but then they don’t reply

Re: Ee not providing what contract shows

Lifn — Tue, 28 May 2024 13:39:28 GMT

Had to make 2 e e accounts to see bills

tv broadband app shows wrong info

e e couldn’t activate Apple TV and have give up after 11 weeks and credited me so can watch Apple TV

Account merge never goes through