topic Re: What's my account number in Broadband & Landline

What's my account number

Manvadher — Fri, 24 May 2024 18:15:00 GMT

Hi,

Recently moved from BT to EE 150mb fiber broadband, but I am unable to find my account number to link it to my profile. I've looked on all emails for an account number but anything I find doesn't work. How do I do this. It's getting annoying as I can't see what I'm paying for or what I've brought or anything.

Thanks

Re: What's my account number

JimM11 — Fri, 24 May 2024 18:36:23 GMT

@Manvadher I had a look through my received e-mails, if you have one about the direct debit payment, then the Direct Debit Reference: and starting on mine GB**** etc, this is my account number. HTH

Re: What's my account number

Manvadher — Fri, 24 May 2024 21:21:02 GMT

Thanks, that worked half way, now I've got this.

Why is this so difficult. I don't get it.

We have to stop here

We need to confirm some of your details before we can link your products.

Drop into one of our EE stores with a form of ID including your full name and date of birth, and we’ll update your details.

If you can’t get to a store call 150 from your EE mobile or 0800 956 6000 from any other phone.

I can't be bothered to wait 1 hour on hold to speak to someone....

Thanks Jim so far

Re: What's my account number

JimM11 — Sat, 25 May 2024 06:06:33 GMT

@Manvadher One way to look at it is they have a good security policy in place, and you have the two options given, if you do the store one be prepared for 2 Forms of ID, but they will be able to sort it out, then 24hrs later you should be good to go. Calls are normally quicker just after they open for business.