topic Account and landline not recognised in Broadband & Landline

Account and landline not recognised

Peteribrooks — Fri, 24 May 2024 17:16:32 GMT

Trying to add my broadband to my account/app however when trying to do this it asks for my billing account OR landline neither are recognised how can I set do this please?

Re: Account and landline not recognised

nick_ro — Fri, 24 May 2024 18:55:03 GMT

Hi there,

When did your account and Broadband go live? I would suggest waiting 24 hours after it's gone live and try again. If its still not working, try calling customer services on 150.

Do you actually subscribe to Digital Voice because if you only have Broadband only it never will accept the landline number even if it might show one.

Re: Account and landline not recognised

Peteribrooks — Fri, 24 May 2024 21:10:14 GMT

Thank you for your reply. It went live 15th May, my landline was the same.