topic Passcode Texts not being received in Broadband & Landline

Passcode Texts not being received

MarkSumm — Wed, 22 May 2024 12:22:42 GMT

I have recently moved broadband to EE from BT. I have set up the EE App and need to link my broadband. All goes well and as part of the setup EE says we'll send a text with a passcode to my mobile the number of which is correct. No text arrives, what now???

Re: Passcode Texts not being received

bristolian — Wed, 22 May 2024 14:01:45 GMT

Is this an EE mobile?

Re: Passcode Texts not being received

Leanne_T — Wed, 22 May 2024 14:26:42 GMT

Hi there @MarkSumm

Thanks for coming to the community 🙂

Are you adding your broadband account to an existing mobile EE account?

Have you tried linking using the broadband account number?

Speak soon.

Leanne.