topic Re: Need to change appointment of installation in Broadband & Landline

Need to change appointment of installation

Amina38 — Mon, 05 Feb 2024 10:19:58 GMT

I need to change engineer appointment of broad band installation. So how I can do

Re: Need to change appointment of installation

XRaySpeX — Mon, 05 Feb 2024 10:20:56 GMT

You need to phone CS & make another appointment.

Re: Need to change appointment of installation

Toni1231 — Sun, 11 Feb 2024 20:17:31 GMT

Hi need to change my appointment please it’s on the 14th fed

Re: Need to change appointment of installation

Neil-O — Mon, 12 Feb 2024 09:14:07 GMT

Hi @Toni1231 welcome to the community. You can change this yourself on the EE order tracking link. You'll need to log in with your EE ID or use your order reference and postcode.

Thanks

Neil

Re: Need to change appointment of installation

carolmo66 — Tue, 21 May 2024 06:44:12 GMT

Could you please change my appointment to a Monday please I’m. It available on other days

Re: Need to change appointment of installation

Mustrum — Tue, 21 May 2024 08:11:48 GMT

@carolmo66 Why not click on the link in the previous answer and do it yourself?

Or you will need to give customer services a call.

Re: Need to change appointment of installation

Bunkbeds100 — Tue, 02 Jul 2024 23:42:18 GMT

I need to change to time of my engineer visit on Fri 5th July

Re: Need to change appointment of installation

XRaySpeX — Tue, 02 Jul 2024 23:51:30 GMT

@Bunkbeds100 : You need to phone CS & make another appointment.

Re: Need to change appointment of installation

11EE51 — Wed, 10 Jul 2024 17:20:44 GMT

I need to change appointment from 6 August.
I spent a lot of time yesterday using your appointment system and you kept changing it to a date I am not available!!
Not exactly a good start to our relationship.
I am available 8-1 on most Mondays and Fridays. If you suggest date I wil confirm.

Re: Need to change appointment of installation

Mustrum — Wed, 10 Jul 2024 17:31:27 GMT

@11EE51 like all the other answers, you need to call the Broadband Care team, there is no customer account access on here.

Re: Need to change appointment of installation

Shire67 — Fri, 22 Nov 2024 16:20:51 GMT

I have an appointment for broadband installation booked for the 25th Nov. Can I rebook it for 10th Jan 2025 1-6? Thank you

Re: Need to change appointment of installation

Mustrum — Fri, 22 Nov 2024 16:28:24 GMT

@Shire67 The answer is the same as all the other posts, unless you posted on your own thread and someone moved yours here, you need to call customer services.

Re: Need to change appointment of installation

Halfajaffa — Fri, 14 Feb 2025 09:30:12 GMT

No can do

Re: Need to change appointment of installation

Mustrum — Fri, 14 Feb 2025 11:03:31 GMT

@Halfajaffa no can do from here, you need to call as per all the other messages.

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Re: Need to change appointment of installation

Wafra11 — Tue, 29 Apr 2025 08:30:46 GMT

I need to change the appointment from 8-10 am to 10 to 12pm

Re: Need to change appointment of installation

Peter_W — Tue, 29 Apr 2025 10:41:03 GMT

Hey there @Wafra11

Welcome to the EE Community 😊

Have you tried entering your order reference number to our tracking page here?

This should give you the option to select the next available appointment time.

Peter