topic Re: ERROR!!! Xbox Game Pass Ultimate as new fibre broadband customer in Broadband & Landline

ERROR!!! Xbox Game Pass Ultimate as new fibre broadband customer

Kevans80 — Sun, 19 May 2024 19:21:49 GMT

Hi I became a new fibre broadband customer on 18th April 2024. Part of the offer was free Xbox game pass Ultimate for 6 months. I received ed email confirming I would receive further email in 14 days from activation of broadband to activate the game pass.

I received no further email. Therefore using the hyperlink i received in email on the 18/04 (please see screemshot) it takes me to my microsoft account where it is offering me only 1 month subscription not 6. I therefore did not press confirm and I am posting on here in hope anyone can help. Ty

Re: ERROR!!! Xbox Game Pass Ultimate as new fibre broadband customer

JimM11 — Sun, 19 May 2024 21:06:24 GMT

@Kevans80 Have you logged into your account to see if the add on is available there?

Re: ERROR!!! Xbox Game Pass Ultimate as new fibre broadband customer

Kevans80 — Mon, 20 May 2024 10:13:45 GMT

Yes it has gaming tab I click on that and when I log on to microsoft account it's only showing 1 month

Re: ERROR!!! Xbox Game Pass Ultimate as new fibre broadband customer

JimM11 — Mon, 20 May 2024 17:52:25 GMT

@Kevans80 Looks like you are going to have to call EE CS to sort this out for you.

Re: ERROR!!! Xbox Game Pass Ultimate as new fibre broadband customer

Reds3 — Tue, 21 May 2024 09:16:40 GMT

I joined at the beginning of May 2024 and part of my broadband contract was a 12 month free XBOX game pass but I haven't heard anything!! Hopefully I will get my email soon. Did EE sort it out for you?